Key Account Liaison

This is a fully remote position, open to applicants in United States, +6 more locations.

📋 Description

• Serve as a field-based, non-sales partner and trusted advisor to complex health system accounts.

• Foster long-term engagement, operational excellence, and enhanced outcomes for patients with respiratory conditions.

• Act as the primary liaison for respiratory population health communications and account coordination.

• Establish relationships with clinical, operational, quality, population health, and executive stakeholders.

• Comprehend system priorities, performance metrics, and the needs of the respiratory patient population.

• Address customer requirements, resolve issues, and ensure satisfaction throughout the engagement lifecycle.

• Provide account insights to headquarters teams and convert customer insights into actionable feedback.

• Evaluate respiratory patient populations, identify care gaps, and prioritize opportunities for outcome improvements.

• Develop, refine, and execute respiratory care pathways encompassing diagnosis, referral, treatment optimization, and follow-up.

• Assist in the integration of care pathways into clinical workflows and supporting infrastructure, including EHR tools and referral processes.

• Aid health systems in utilizing data and analytics to stratify populations, monitor pathway adoption, and assess quality, utilization, and outcomes.

• Connect health system teams with internal experts to facilitate respiratory pathway projects within compliance guidelines.

• Disseminate best practices for respiratory pathways and population health across accounts.

• Collaborate with Customer Solutions Marketing, Medical Affairs, Sales, and other internal teams on project execution.

• Identify and eliminate collaboration barriers to enhance efficiency and accountability.

• Create comprehensive respiratory account profiles.

• Analyze performance metrics, utilization trends, pathway adoption, outcomes data, and customer feedback for Quarterly Business Reviews (QBRs).

• Lead Quarterly Business Reviews, track follow-ups, and drive ongoing improvement.

• Maintain account health and engagement perspectives using CRM tools and dashboards.

⛳️ Requirements

• Bachelor's degree.

• A minimum of five years of experience in field sales, product marketing, or medical/clinical roles in the same or a related therapeutic area within the pharmaceutical or biotech sectors.

• Experience with specialty disease states.

• Knowledge of the respiratory disease burden, treatment landscape, and patient journeys, including asthma and COPD.

• Understanding of population health management, value-based care, and quality measurement.

• Ability to collaborate with health systems to identify respiratory care gaps and develop, implement, and evaluate care pathways.

• Capacity to navigate health system contacts and connect internal and external experts to facilitate the execution of collaborative respiratory projects.

• Confidence and credibility in engaging with C/D-suite stakeholders.

• Ability to cultivate relationships across clinical, operational, quality, population health, and executive levels.

• Capability to synthesize population-level, utilization, and pathway performance data into actionable insights.

• Understanding of the healthcare landscape, regulations, payer dynamics, and customer expectations.

• Valid driver's license.

• Willingness to travel 50-60 percent of the time.

• Availability to travel for meetings, trainings, and programs as necessary.

• Must operate within label, regulatory, and legal compliance guidelines.

• A Master's degree, experience in the respiratory or biologic marketplace, health system respiratory disease management/population health/quality improvement/care pathway experience, familiarity with value-based care and analytics, launch experience, marketing experience, and demonstrated leadership skills are preferred.

🏝️ Benefits

• Supportive, future-oriented team.

• Opportunities for professional advancement through promotions or lateral moves, both domestically and internationally.

• Thoughtfully designed rewards package.

• Comprehensive health and wellbeing benefits.

• Access to high-quality healthcare.

• Participation in prevention and wellness programs.

• At least 14 weeks of gender-neutral parental leave.

• Various company employee benefit programs.