Junior/Middle Customer Success, Implementation Support Specialist – AI Solutions

This is a fully remote position, open to applicants in Germany, +1 more country.

📋 Description

• Act as the main point of contact for customer operational and configuration inquiries.

• Support the implementation and deployment processes from start to production launch.

• Manage customer requests concerning pricing updates, workflow changes, offer configuration, and content modifications.

• Coordinate activities between Customer Success, Data Science, Data Engineering, and Software Engineering teams.

• Monitor implementation progress and assist in ensuring timely achievement of project milestones.

• Facilitate communication between internal stakeholders and customer representatives.

• Collect, document, and maintain requirements, deployment activities, and operational modifications.

• Assist in issue investigation, troubleshooting, escalation management, and tracking of resolutions.

• Engage in testing, validation, and quality assurance activities prior to releases and deployments.

• Contribute to enhancing operational processes while upholding high standards of customer support and service delivery.

• Ensure accurate documentation and visibility of ongoing operational activities.

⛳️ Requirements

• 1–3 years of experience in customer support, implementation assistance, project coordination, customer success, technical operations, or similar roles.

• Strong organizational and multitasking abilities, capable of managing several priorities at once.

• Exceptional written and verbal communication skills.

• Experience in direct communication with customers in a professional setting.

• Ability to collaborate effectively with both technical and non-technical stakeholders.

• Keen attention to detail and strong problem-solving capabilities.

• Comfortable working with software platforms, web applications, and technical documentation.

• Proficient in gathering business requirements and translating them into actionable tasks.

• Understanding of operational support and deployment coordination practices.

• Upper-Intermediate or higher proficiency in English.

• Experience in supporting SaaS platforms or enterprise software implementations is advantageous.

• Familiarity with CRM, ticketing, or project management tools like Salesforce, Jira, Zendesk, or Asana is a plus.

• Basic knowledge of APIs, software deployment processes, and data integrations is beneficial.

• Understanding of telecommunications, subscription-based services, or customer acquisition workflows is a plus.

• Exposure to AI, machine learning, recommendation systems, or analytics-driven platforms is advantageous.

🏝️ Benefits

• Opportunity for remote work.

• Collaborative international working environment.

• Exposure to AI-driven products.

• Chance to contribute to scalable delivery processes for global customers.