Junior Technical Support Analyst, Python – Second Shift

This is a fully remote position, open to applicants in Romania.

📋 Description

• Act as a bridge between development, operations, and other personnel to investigate and address application maintenance requests.

• Collaborate with Services, Product, and Support teams to examine production issues and requests.

• Suggest and implement immediate application solutions.

• Take responsibility for production issues and manage escalations effectively.

• Investigate and resolve issues while ensuring the integrity of financial data.

• Develop, execute, and validate Python scripts for production data modifications and bulk corrections.

• Manage priorities via the ticketing system.

• Assist with technical customer implementations that involve sensitive financial information.

• Help document technical work instructions.

• Propose ongoing improvements to operational and technical efficiencies.

• Collaborate with Engineering and Product teams regarding future enhancements and capabilities.

• Gain a thorough understanding of Suvoda products, technical capabilities, and custom solutions.

• Support the management, deployment, and troubleshooting of application servers in both lower and production environments.

• Perform additional duties, assignments, and special projects as necessary.

⛳️ Requirements

• Bachelor's degree in Computer Science.

• 1 to 2 years of experience in a similar technical role (including writing Python scripts, working with SQL, and Django).

• Familiarity with SQL scripting and databases.

• Preferred experience in Linux/Unix and Bash scripting.

• JavaScript or TypeScript experience is advantageous.

• Ability to read and analyze application logs.

• Experience with version control systems (e.g., Git).

• Open source software or web application development experience is a plus.

• Highly collaborative team player.

• Experience in a fast-paced technical support role.

• Effective communication skills with team members and management.

• Strong focus on security and privacy.

• Self-motivated with the ability to manage time and priorities independently while meeting deadlines.

• Excellent troubleshooting, problem-solving, and analytical skills.

• Strong attention to detail.

• Experience configuring and populating a knowledge base tool is a plus.

• Willingness to explore and learn new technologies.

• Preferred experience supporting technologies in the Financial or Clinical Trial sectors.

• Familiarity with OWASP security best practices is a plus.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and career advancement.

• Flexible work arrangements and a supportive work environment.