Junior Technical Support Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Provide Level 1 and Level 2 assistance to internal users.

• Respond to inquiries and offer guidance on the usage of various systems.

• Facilitate technical training sessions for internal teams.

• Work closely with Omie’s internal departments to resolve queries and ensure customers receive accurate information.

• Employ a consultative approach to create a human-centered support experience.

⛳️ Requirements

• Completed or in-progress degree in Information Systems, Computer Science, Computer Engineering, Systems Analysis and Development, or a related area.

• Familiarity with ITIL.

• Knowledge of COBIT is preferred.

• Experience or familiarity with customer-facing support roles.

🏝️ Benefits

• Dental Plan | Amil Dental

• Health Plan | Bradesco Saúde

• Mental Health Platform

• Telemedicine Platform

• Life Insurance | Prudential

• Pharmacy Benefit

• Fitness Allowance

• Birthday Day Off

• Flexible Meal Voucher

• Home Office Allowance

• Childcare Assistance

• Transportation Voucher and Company Shuttle

• Discount Platform (Allya, SwileShop, and Dell)

• Educational Benefits

• Travel Benefits

• Pet Health Plan

• SESC Benefits

• Profit-Sharing Program (PPRL)