Junior Support Manager

This is a fully remote position, open to applicants in Serbia.

📋 Description

• Manage requests from clients within the Jira helpdesk system

• Oversee the performance of the gaming infrastructure

• Collaborate with related departments and partner helpdesk systems

• Deliver dependable first-line support and operational monitoring

• Ensure consistent performance of the gaming infrastructure

• Address client requests across both internal and partner systems

⛳️ Requirements

• Higher education or incomplete higher education / technical education is a plus

• B2+ proficiency in English

• B2+ proficiency in Russian

• Previous experience in supporting helpdesk systems is preferred

• Experience in technical support (second line) is advantageous

• Availability to work a 2/2/3 schedule from 5 am to 5 pm/9 am to 9 pm (GMT+3), or a 5/2 schedule from 10 am to 7 pm (GMT+3), based on team requirements

🏝️ Benefits

• Private health insurance

• Sports benefits

• Comprehensive Mental Health Program

• Free online English lessons

• Local language courses

• Paid time off

• Maternity leave support

• Referral program rewards

• Opportunities for upskilling, internal workshops, and participation in professional conferences and corporate events