Junior Support Analyst – Spanish

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Provide assistance to customers through WhatsApp in a fast-paced support setting

• Troubleshoot issues associated with platform setup and tracking

• Examine problems such as non-firing pixels, absent sales in the dashboard, unreceived UTM parameters, and interrupted checkout integrations

• Assess if the issue stems from the customer’s setup or a possible system defect

• Generate tickets for the Product team, supplying pertinent evidence and details for investigation

• Record solutions, aiding in the enhancement of support processes

• Offer support to customers who speak Spanish

⛳️ Requirements

• High school diploma

• Proficient in Spanish, both written and verbal

• Familiarity with HTML and JavaScript, capable of reading code and pinpointing relevant information

• Basic understanding of the browser Console and Network tab

• Knowledge of UTM parameters and conversion pixels

• Experience with Jira Service Desk

• Excellent communication skills and clear writing abilities in Portuguese

• Analytical mindset, able to identify problems, collect information, and devise solutions

• Systematic approach to documenting and recording support interactions and resolutions

🏝️ Benefits

• Meal voucher of R$770 per month (card)

• Monthly allowance of R$120

• Amil health insurance fully covered by the company

• Wellhub

• Profit-sharing bonus through the performance goals program

• Day off on your birthday