Junior Service Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Deliver exceptional and friendly customer service during site visits.

• Install, program, calibrate, and service bean-to-cup coffee machines.

• Collaborate with coffee equipment manufacturers via phone or video to troubleshoot and repair machines both in the warehouse and at client locations.

• Travel to client sites within the assigned region to distribute products.

• Conduct preventative maintenance and replace water filters as necessary.

• Assist with wireless printer stations and provide solutions for new customers.

• Keep an accurate inventory of tools and parts.

• Work alongside the Operations and Client Experience teams.

• Report directly to the Field Service Supervisor.

• Act as the representative of WithMe, Inc. to clients, ensuring that equipment is installed, serviced, and maintained to the highest standards.

⛳️ Requirements

• Residing in Dallas, TX.

• Minimum of 1 year experience in a customer-facing or field service position.

• Excellent communication abilities and a customer-centric approach.

• Mechanical skills; basic plumbing knowledge or a willingness to learn.

• Valid driver’s license and capacity for regional travel.

• Capability to lift weights between 65–90 lbs. with assistance.

• Ability to carry out regular physical activities such as standing, sitting, squatting, crouching, and reaching.

• Self-driven, detail-oriented, and dedicated to delivering high-quality service.

• Eagerness to learn new systems, equipment, and processes.

• Interest in coffee and/or printing technology is an advantage.

🏝️ Benefits

• Fully remote work environment.

• Employee equity options.

• Comprehensive health, dental, vision, life, and disability insurance coverage.

• Retirement plan with company matching contribution.

• Flexible Spending Account (FSA) and Health Savings Account (HSA).

• Competitive paid time off policy.

• Annual budget for training and education.

• Flexible vacation policy for full-time salaried exempt employees.

• Engaging and inspiring in-person team event opportunities.

• A collaborative, intelligent, and progressive team.

• Opportunity for direct and meaningful impact as the company grows.