Junior Risk Analyst

This is a fully remote position, open to applicants in Serbia.

📋 Description

• Analyze activities of clients, affiliates, and customers to identify patterns that may indicate fraudulent behavior.

• Recognize fraud trends to avert fraudulent transactions and subsequent chargebacks.

• Examine both long-term and short-term data trends while delivering comprehensive fraud analyses.

• Create solutions to address fraud-related challenges.

• Manage intricate and advanced fraud issues along with sales analysis for client accounts.

• Observe transaction details for emerging fraud trends.

• Generate regular data reports.

• Communicate with clients through email and telephone.

• Schedule follow-up communications and monitor the progress of clients previously assessed for high-risk situations.

• Investigate complaints related to client operations.

• Address fraud notifications.

• Review and oversee the tasks of temporary Anti-Fraud Agents.

• Stay updated on company and departmental policies.

• Execute other tasks as assigned by the Risk Manager and/or Senior Risk Analysts.

⛳️ Requirements

• High school diploma or equivalent qualification.

• Capacity to be inquisitive in exploring and comprehending risks within the company's systems.

• Self-motivated with a strong sense of professionalism.

• Quick to identify and appropriately troubleshoot customer issues.

• Basic understanding of internet technologies.

• Intermediate skills in current web browsers, Microsoft Word, and Excel.

• Ability to retain and apply information acquired through daily interactions with supervisors and management.

• Excellent proficiency in the English language, both spoken and written.

🏝️ Benefits

• Opportunity to engage with both existing and new products and features.

• Supportive working environment.

• Chance to collaborate with a highly innovative and creative team.