Junior Operations Associate

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Establish and nurture robust, trust-based relationships with guests.

• Assist in the daily operations within the Maintenance and Housekeeping departments.

• Oversee reservations, manage guest communications, and handle day-to-day operational responsibilities.

• Utilize the PMS and internal tools for effective information coordination.

• Ensure seamless processes and maintain consistently high service standards.

• Address issues promptly while providing outstanding guest experiences.

• Leverage AI tools to enhance operational efficiency, automate repetitive tasks, and facilitate data-driven decision-making.

• Provide support to the UK team from Brazil.

⛳️ Requirements

• Proficient in English (both spoken and written).

• Flexibility for remote work.

• Freelance contract.

• Background in hospitality, tourism, reception, or customer-facing roles.

• Strong problem-solving abilities and the capacity to remain composed under pressure.

• Guest-focused mentality with exceptional communication skills.

• Highly organized, detail-oriented, and proactive.

• Enthusiastic about learning and growing in a dynamic setting.

🏝️ Benefits

• Genuine opportunities for professional development and career advancement.

• Exposure to a multicultural and international environment.

• A flat organizational structure where your ideas are valued.

• Regular team-building events and company retreats.

• A high-tech, fast-paced environment where you can make a significant impact.