Junior Lead Qualification Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Analyze interactions between leads and Jessica, the company's AI sales representative.

• Recognize buying signals and identify leads that need human intervention.

• Prioritize high-value opportunities and escalate them to Sales with succinct context summaries.

• Direct leads to the correct salesperson based on language, geography, customer profile, and ownership guidelines.

• Oversee HubSpot on a daily basis to ensure all leads receive appropriate follow-up.

• Keep accurate and comprehensive records within the CRM.

• Detect overlooked signals, miscommunications, and delayed escalations involving Jessica.

• Transform conversation challenges into actionable insights that enhance Jessica's performance.

• Provide feedback on lead quality and share recurring inquiries or objections with the Marketing team.

• Leverage ChatGPT and other AI tools to analyze discussions, summarize data, and boost productivity.

⛳️ Requirements

• 1–2 years of experience as an SDR or BDR, or in inside sales, pre-sales, e-commerce sales, or a similar high-volume commercial setting.

• Familiarity with sales funnels, including leads, MQLs, qualification processes, follow-ups, and pipeline management.

• Daily experience with CRM systems, ideally HubSpot.

• Strong organizational skills and attention to detail while managing a high volume of conversations.

• Comfort with technology and experience using ChatGPT or other AI tools in a professional environment.

• Excellent written communication skills.

• Professional fluency in both English and Portuguese.

• Advanced skills in HubSpot, particularly with workflows, lists, and reporting, are a plus.

• Familiarity with Make, Zapier, or n8n is a plus.

• Experience with chatbots, AI agents, or evaluating customer interactions is advantageous.

• Advanced Spanish is an additional asset.

• Availability required from Monday to Friday, 9:00 am to 5:00 pm EST, with adjustments for U.S. daylight-saving time.

• Remote work position based in Brazil.

🏝️ Benefits

• An inclusive and vibrant work environment.

• Opportunities for personal and professional growth.

• A comprehensive benefits package aimed at promoting well-being and career development.

• Training on company procedures, routing protocols, and AI sales agent functionalities.