Junior IT Helpdesk Specialist

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Deliver first-line support by triaging and resolving inquiries via Jira and Slack

• Oversee account management and access control, including password resets, permission assignments, and MFA configuration

• Identify and resolve common hardware, software, and operating system issues on both Windows and macOS platforms

• Classify, document, and forward complex or infrastructure-related tickets to the relevant specialists

• Facilitate user onboarding and offboarding utilizing established checklists

• Keep clear, current documentation and self-service guides up to date

⛳️ Requirements

• Strong foundation in computer hardware, software, and common operating systems (Windows and macOS)

• Prior experience in a customer support, service, or client-facing role

• Methodical approach to troubleshooting with the capacity to escalate issues when necessary

• Proficient in written and spoken English

• Willingness to quickly learn internal tools, IT processes, and best practices in security

• Practical experience with Jira, Slack, or similar ticketing and collaboration tools (preferred)

• Previous experience in IT helpdesk or technical support (preferred)

🏝️ Benefits

• Fully remote position with a truly international team

• Entry-level opportunity to rapidly establish solid foundations for a career in IT

• Mentorship from seasoned specialists

• Involvement with a high-growth tech company that is redefining the social gaming landscape