Junior Customer Service Analyst – Women Only

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee and monitor the implementation of preventive maintenance tasks for both the internal plant and the external network.

• Evaluate performance, productivity, and quality metrics related to field operations.

• Ensure adherence to preventive maintenance timelines.

• Revise systems, reports, and operational controls as necessary.

• Assist technical teams in managing requests and tracking action plans effectively.

• Recognize operational discrepancies and recommend process enhancements.

• Work collaboratively with internal departments to guarantee alignment of activities and compliance with set deadlines.

• Aid in the preparation of management reports and presentations of results.

• Monitor performance metrics, identify areas for improvement, address requests, and provide an exceptional customer experience.

⛳️ Requirements

• Experience in strategic planning is desirable.

• Extensive knowledge of continuous improvement methodologies is preferred.

• Background in managing quality preventive maintenance operations is advantageous.

• Possess an analytical mindset, customer-centric approach, teamwork skills, and the capacity to thrive in a dynamic, results-driven environment.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and growth.

• Comprehensive health and wellness benefits.

• Supportive work environment that values teamwork and collaboration.