Junior Customer Representative, Polish, English

This is a fully remote position, open to applicants in Poland.

📋 Description

• Deliver exceptional customer support for inquiries related to banking and card services.

• Manage incoming calls and written communications from customers in both Polish and English.

• Address customer concerns effectively during the first interaction whenever feasible.

• Assist customers with queries regarding their accounts, payments, billing, and card services.

• Refer more complex issues to specialized teams as necessary.

• Keep precise records in internal systems.

• Foster positive and professional relationships with customers.

⛳️ Requirements

• Proficient in Polish (C1) and English (B2), both written and spoken.

• Completed secondary education (high school diploma).

• Customer-focused attitude and eagerness to learn.

• Strong communication and interpersonal abilities.

• Basic computer proficiency, including MS Office and the capability to navigate various systems.

• Ability to adhere to procedures and meet deadlines.

• Previous experience in customer service, call centers, or banking is advantageous.

• Interest in financial products and customer support is a plus.

🏝️ Benefits

• Stable employment with a well-known international company.

• Comprehensive onboarding and paid training programs.

• Clearly defined career paths and opportunities for internal development.

• A friendly and supportive team atmosphere.

• Competitive salary along with a benefits package.

• Performance-based bonuses for eligible staff.

• Inclusive and equitable benefits centered around financial wellness, health, and wellbeing.

• Ongoing development opportunities, including training, educational support, and pathways for career progression.

• Employee recognition initiatives celebrating achievements and milestones.

• Remote work opportunities from home.