Virtual Front Desk Operator, Vet Clinics

This is a fully remote position, open to applicants in Mexico, +5 more countries.

📋 Description

• Answer incoming calls and promptly assess each caller's needs.

• Accurately book, confirm, and reschedule appointments in the clinic's practice management system.

• Inquire to identify symptoms that may require urgent attention and direct callers to an emergency veterinarian when necessary.

• Follow up on missed calls on the same day.

• Document calls and messages in the practice management system.

• Highlight patterns of complaints and scheduling gaps to the clinic.

⛳️ Requirements

• 1-5 years of experience in customer-facing phone roles, such as hospitality, dental or medical reception, salon coordination, or similar positions.

• Practical experience with a practice management system, dialers, and SMS tools.

• Ability to remain calm and articulate when dealing with anxious or upset callers.

• Proficient in English, both spoken and written.

• Available to consistently work during the 10am-12pm and 4pm-6pm Central time slots, five days a week.

• Experience at the front desk of veterinary, medical, or dental practices is a plus, but not mandatory.

• Must have a reliable internet connection that does not disconnect mid-call.

• Dependable attendance and punctuality are essential.

• Capable of proactively communicating issues and escalating concerns as needed.

• Ability to independently follow through on tasks.

🏝️ Benefits

• Access to ScaleSource's training academy created specifically for this position.

• Certification test and credentialing upon successful completion.

• Constructive, specific feedback on interviews if applicable.

• Support from recruiters and regular updates on the process.

• Opportunity for client interviews if a client is ready.