Junior Account Manager, Central and Eastern Europe

This is a fully remote position, open to applicants in Poland, +3 more countries.

📋 Description

• Cultivate and enhance cooperative relationships with both existing and newly acquired partners, including tour operators, travel agencies, travel management companies, and online travel agencies, to boost partner performance and engagement.

• Work alongside the sales team to identify, evaluate, and support growth opportunities in the designated territory, offering insights into market trends and partner requirements.

• Engage in follow-up communications with current and potential partners to deliver system training and improve understanding and use of the platform.

• Advocate for and promote the client’s brand within the travel trade industry through product presentations and participation in relevant networking events.

• Provide guidance on resolving incident-related issues impacting partners, ensuring effective support and timely communication among all parties involved.

• Manage payment-related procedures, including transaction verification and oversight, while suggesting enhancements to the accuracy and integrity of payment operations.

• Generate and submit regular detailed reports utilizing the client’s CRM and internal systems, offering analysis and insights on partner activities, market trends, and pertinent metrics.

⛳️ Requirements

• At least 1 year of successful experience in account or customer management, or in business development for B2B firms within the travel sector.

• Familiarity with the region's travel market, encompassing B2B travel networks such as tour operators, travel agencies, travel management companies, and OTAs.

• Proficiency in English, as well as either Lithuanian, Latvian, or Polish; knowledge of additional languages is a plus.

• Willingness to travel up to 10% of the time as necessary.

• Strong data-driven decision-making skills, with a metrics-oriented mindset and proficiency with numbers.

• Proactive, ambitious, motivated, action-oriented, results-focused, with an enthusiasm for innovative technology and a comfort level in a rapidly changing business environment; a team player.

• Capability to understand and navigate a diverse range of cultural contexts that reflect ETG’s global footprint.

• Only CVs submitted in English will be considered.

🏝️ Benefits

• Flexible schedules and the option to work remotely.

• An ambitious and supportive team that is passionate about their work, values each other, and grows together.

• Internal programs for onboarding and training, focusing on soft skill development and leadership capabilities.

• Partial reimbursement for participation in external training and conferences.

• Corporate English school offering group and individual lessons, along with speaking clubs with colleagues from around the globe.

• Corporate rates on hotels and travel services.

• MyTime Day Off - an additional non-working day with no loss of pay.