Junior Account Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Act as the primary contact for a high-volume inventory management account that supports over 20 retail consumer goods brands.

• Enter, process, track, and manage client orders from the initial request through to final delivery utilizing NetSuite or other order management systems.

• Oversee order progress, timelines, pricing, inventory, and delivery requirements.

• Assist Senior Account Managers with project coordination and administrative tasks.

• Ensure accurate client, project, pricing, and order information is maintained across internal systems and shared files.

• Collaborate with suppliers and vendors regarding product quotes, inventory availability, production, delivery timelines, order status, lead times, and shipping.

• Help identify solutions for out-of-stock or delayed products and explore alternative sourcing options.

• Serve as a backup contact for client inquiries and deliver timely project updates.

• Manage smaller orders or projects from inception to completion when assigned.

• Research and source branded merchandise, promotional products, apparel, and corporate gifting options.

• Coordinate the ordering, receiving, and shipping of product samples for client presentations.

• Assist in product selection, client presentations, product decks, and proposals using SAGE and Canva.

• Keep accurate records in NetSuite, Google Drive, spreadsheets, and other internal systems.

• Conduct quality checks on product specifications, pricing, quantities, shipping information, and client requirements.

• Aid in managing job costs, freight charges, product costs, approvals, proofs, invoicing, billing discrepancies, and project closure.

⛳️ Requirements

• A Bachelor's degree in Business Administration, Supply Chain/Logistics Management, Marketing, Communications, or a related field is preferred.

• 3–5 years of experience in account management, client services, or operations, preferably in logistics, fulfillment, inventory management, or a related field.

• Excellent verbal and written communication skills in English.

• Availability to work overnight/graveyard shifts in Philippine time or during US operating hours.

• Experience in project management or inventory management is essential.

• Proficient in Google Workspace (Google Docs, Sheets, Gmail) and Microsoft Office (Word, Excel, Outlook).

• Familiarity with NetSuite, Salesforce, or 3PL (third-party logistics) systems is a significant advantage.

• Proficiency in project management or inventory tracking tools (e.g., Asana, Monday.com, ClickUp, Smartsheet) is a strong asset.

• Proven ability to manage complex, multi-threaded accounts with numerous moving parts.

• Comfort in navigating ambiguity and creating structure where it is lacking.

🏝️ Benefits

• Competitive salary packages that lead the industry.

• Permanent work-from-home arrangement.

• Company equipment provided for your use.

• Employer-paid government-mandated benefits.

• Internet stipends available upon regularization.

• HMO coverage upon regularization (with an option to enroll as early as Day 1).

• Paid time off (PTO) credits and service incentive leaves.

• Major company events in spring and winter.

• Monthly virtual events to appreciate employees.

• Access to career skills training courses provided by the company.

• A company culture dedicated to your personal and professional development.