Jira Service Management, Confluence Administrator

This is a fully remote position, open to applicants in District of Columbia, +1 more state.

📋 Description

• Oversee the administration of Jira Service Management and Confluence Data Center environments, which includes configuration, user management, workflows, permissions, and security settings.

• Conduct platform maintenance, perform upgrades, apply patches, troubleshoot issues, and optimize performance.

• Set up and support Jira workflows, issue types, screens, fields, queues, dashboards, and service desk operations.

• Manage and tailor Atlassian Marketplace applications, such as Deviniti, Appfire (JSU/JMWE), Adaptavist ScriptRunner, and Insight Asset Management.

• Create and sustain Jira automation, Groovy scripts, custom workflows, REST API integrations, and process enhancements.

• Provide support for Confluence Data Center administration, which encompasses spaces, permissions, clustering, indexing, integrations, and content management.

• Configure and maintain authentication, SSO, LDAP/Active Directory integrations, and security measures.

• Generate reports, dashboards, documentation, and knowledge resources.

• Offer technical support, troubleshoot issues, and guide users of Jira and Confluence.

⛳️ Requirements

• A minimum of 5 years of experience in Atlassian Jira administration.

• Proven experience in supporting Jira Service Management and Confluence Data Center environments.

• Strong understanding of Jira workflows, permissions, automation, and enterprise configurations.

• Familiarity with ScriptRunner, Groovy scripting, REST APIs, JMWE, JSU, Deviniti plugins, and Insight Asset Management.

• Experience in supporting enterprise-scale Atlassian environments.

• Capability to fulfill DOJ/BOP security clearance requirements.

• Atlassian Jira Administrator certification is preferred.

• Experience supporting government, federal, or regulated environments is preferred.

• ITIL/ITSM experience is preferred.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and certification.

• Collaborative and innovative work environment.

• Flexible work arrangements.