Jira-Confluence Application Support Administrator, German Speaker

This is a fully remote position, open to applicants in Germany.

📋 Description

• Assist clients with Atlassian applications and Adaptavist tools, processes, and best practices.

• Familiarize yourself with customer application servers through onboarding.

• Monitor and address customer inquiries via the Adaptavist service desk.

• Provide answers to customer inquiries regarding the use of Atlassian applications in their operations.

• Create projects, set up permissions and workflows, and develop other requested solutions.

• Manage multiple administrative tasks in accordance with customer priorities.

• Engage with customers and team members to understand and implement configuration solutions.

• Resolve issues and offer best-practice recommendations.

• Log work and time accurately.

• Adhere to customer-defined security protocols.

• Serve as a remote outsourced Atlassian administrator for various clients.

⛳️ Requirements

• Fluency in German is essential.

• Experience in administering the Atlassian toolset, particularly Jira and Confluence.

• Proven experience in consulting and user support.

• Experience in customizing Atlassian software through workflows and add-ons, such as ScriptRunner.

• Comfortable working both independently and collaboratively in a virtual, face-to-face environment using online tools like WebEx, Zoom, Slack, and Skype.

• Excellent verbal and written communication skills.

• Ability to think innovatively and creatively.

• Friendly, helpful, and professional demeanor.

• Desirable: Knowledge of the build process/Software Delivery Life Cycle, including Continuous Integration and Delivery.

• Desirable: Experience with GitLab or Sonatype software.

• Desirable: Knowledge of Linux or databases.

🏝️ Benefits

• Generous holiday (PTO) allowance.

• Flexible working hours.

• MacBook provided to all employees.

• Additional assistance for fully remote employees to establish home offices.

• 26 weeks of fully paid leave for birthing parents.

• 13 weeks of fully paid leave for non-birthing parents.

• Extended leave options for adoption, IVF, surrogacy, elective egg freezing, menopause, menstruation, endometriosis, and PCOS.

• A trusting, flexible, remote-first working environment.