ITSM – TeamDynamix Administrator

This is a fully remote position, open to applicants in India.

📋 Description

• Administer and configure the TeamDynamix ITSM platform, encompassing Incident Management, Change Management, Problem Management, Asset Management, Knowledge Base, and Service Catalog.

• Integrate TeamDynamix iPaaS with systems such as Active Directory, Jira, Salesforce, asset management tools, and CMDBs.

• Customize forms, workflows, and automation rules in alignment with ITIL best practices and organizational needs.

• Collect stakeholder requirements, define system enhancements, and deliver ITSM solutions.

• Manage user roles, permissions, and access controls effectively.

• Develop and maintain dashboards, reports, and metrics for monitoring IT service performance.

• Provide end-user support and training as needed.

• Coordinate the testing and deployment of configurations, updates, and integrations.

• Ensure adherence to data quality, compliance, and governance standards.

• Monitor TeamDynamix features and industry best practices to promote continual service improvement.

⛳️ Requirements

• Proven experience as an ITSM Administrator/Configurator with a strong background in ITSM software.

• Solid understanding of ITIL processes and ITSM best practices.

• Experience in creating and managing workflows, forms, and business rules within an ITSM platform.

• Excellent problem-solving and analytical skills.

• Ability to communicate effectively with both technical and non-technical stakeholders.

• Strong attention to detail and dedication to quality.

• Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent practical experience).

• 3–5 years of experience in IT Service Management, with a minimum of 2 years focused on ITSM platform administration.

• Experience with TeamDynamix IT service management software is preferred.

• Familiarity with other ITSM tools such as ServiceNow or FreshService is a plus.

• ITIL Foundation certification or higher is preferred.

• Experience with integrations using APIs or middleware platforms is preferred.

🏝️ Benefits

• Inclusive benefits program focused on employees and their families.

• Customized programs addressing the unique needs of employees.

• Significant opportunities for career growth.

• Candidate resources including recruiter tips and information on company culture.