Italian-Speaking Digital Payments Service Advisor

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Provide omnichannel assistance through phone, email, chat, and social media to Italian-speaking merchants.

• Resolve technical inquiries concerning accounts, hardware, and payment processing.

• Assist merchants in setting up their accounts.

• Recognize merchant needs and suggest appropriate value-added services and features.

• Aid merchants in discovering business opportunities and promoting business growth.

• Work closely with Sales, Marketing, and Product teams to enhance customer experience.

• Uphold high standards of quality, accuracy, and customer satisfaction.

⛳️ Requirements

• Native or bilingual proficiency in Italian (C2).

• Proficient in English (B2).

• At least 1 year of experience in Customer Support, Contact Center, or Client Solutions (preferred).

• Familiarity with smartphones, tablets, applications, and digital platforms.

• Capability to identify upsell and cross-sell opportunities and recommend customized solutions.

• Exceptional interpersonal, conflict-resolution, and active listening skills, particularly under pressure.

• Must be located in Portugal or be willing to relocate to Portugal.

• An updated CV in English is required.

• Availability to work from Monday to Sunday on a rotating 5-days-on / 2-consecutive-days-off schedule.

• Willingness to accommodate rotating shifts between 08:00 and 19:00, with flexibility up to 21:00 if necessary.

🏝️ Benefits

• €50 gross/month attendance bonus (paid over 12 months).

• €7.63 per working day tax-free meal allowance through Meal Card.

• Comprehensive health insurance included from the start of the contract.

• Paid 30-day onboarding program.

• Company-provided shared accommodation for up to 12 months for candidates coming from outside Portugal.

• Flexible rotative shifts.

• Full-time employment.