Technical Advisor

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Assist enterprise clients in effectively operating, optimizing, and strategically utilizing the Creatio AI CRM and workflow platform.

• Act as the main technical liaison for designated enterprise accounts.

• Manage technical issues, escalations, and challenges related to platform usage.

• Collaborate with Support, Product, and RCD teams to address critical incidents and ensure adherence to SLA requirements.

• Oversee system performance and overall health.

• Identify potential risks, inefficiencies, and bottlenecks while offering actionable preventive recommendations.

• Advise customers on platform best practices, feature implementation, system architecture, and performance enhancement.

• Provide recommendations that align with customer business strategies.

• Participate in Quarterly Business Reviews (QBRs) and strategic assessments.

• Share customer-driven insights with internal teams to influence roadmap planning.

⛳️ Requirements

• A minimum of 4 years of experience in enterprise technical support, professional services, or roles such as TAM/TA, preferably in a B2B SaaS environment.

• Familiarity with the Creatio platform or comparable low-code/no-code solutions, CRM systems, or SaaS platforms is advantageous.

• Practical experience with APIs, integrations, SQL, IIS server, Redis server, SQL server, and performance optimization.

• Proficiency with monitoring tools like Grafana and Zabbix.

• Experience managing technical relationships with enterprise clients.

• Capability to lead technical workshops, articulate complex ideas clearly, and influence outcomes.

• Proficient in English at an advanced level.

• Strong understanding of platform architecture, system functionalities, deployment models, and integrations within CRM or enterprise SaaS ecosystems.

• Excellent analytical and technical troubleshooting abilities.

• Capacity to proactively identify trends and avert escalations through monitoring tools, AI alerts, and system logs.

• Ability to convey complex technical subjects to non-technical stakeholders and manage relationships with executives.

• Experience collaborating with support, customer success, and product teams.

• Knowledge of DevOps, CI/CD pipelines, and self-service enablement practices.

• A proactive, customer-centric mindset with a strong ownership culture.

🏝️ Benefits

• Clearly defined career advancement paths.

• Opportunities for mentorship.

• Access to ongoing learning and development.

• Flexible work arrangements.

• Well-being initiatives.

• A culture that celebrates achievements and values employee contributions.

• Opportunities to make meaningful impacts from day one.

• An innovative atmosphere that embraces new ideas, modern technologies, and bold thinking.

• Competitive compensation and benefits designed to support employees and their families.

• A reward system that acknowledges contributions and commitment.