Italian Speaking Customer Support

This is a fully remote position, open to applicants in Bosnia and Herzegovina.

📋 Description

• Assist and provide guidance to customers through phone, email, and chat channels.

• Deliver comprehensive information regarding food and beverage products and services.

• Handle inquiries and cases to ensure clear and effective resolutions.

• Precisely record customer interactions and transactions within the system.

• Maintain high customer satisfaction by delivering exceptional service.

• Serve as a certified Coffee Specialist while supporting a prestigious Nestlé Group client.

• Work scheduled shifts from Monday to Saturday between 08:00 and 19:00.

• Successfully complete a 4-week onboarding program at the Sarajevo office.

⛳️ Requirements

• A permanent residence in Bosnia and Herzegovina is mandatory for home office employment.

• Proficiency in Italian at C2 level.

• English proficiency at C1 level is preferred.

• Excellent communication skills.

• Dependability and dedication.

• Eagerness to learn and collaborate effectively within a team.

• Competent computer skills.

• A stable internet connection with a minimum of 10 Mbps download and 5 Mbps upload speeds.

• Antenna routers and 5G routers are not permitted.

🏝️ Benefits

• Permanent contract offered.

• Full-time contract commencement from the first day of training.

• Paid 4-week onboarding/training period.

• Accommodation, transportation, and all training costs fully covered during training in Sarajevo.

• Performance-based bonuses.

• Additional compensation provided for working on public holidays or voluntary overtime.

• Opportunity to work from home.

• TP-owned work equipment dispatched to the employee’s residence.

• Two days off each week.

• Shift schedules announced two weeks in advance.