IT Telecommunications Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a comprehensive inventory of circuits, carriers, phone numbers, VoIP services, devices, contracts, costs, and service statuses on a site-by-site basis.

• Examine, reconcile, and authorize telecommunications invoices while identifying opportunities to minimize unnecessary expenses.

• Act as the primary operational liaison for telecommunications carriers and service providers.

• Manage issues, installations, commitments, and escalations through to resolution.

• Coordinate telecommunications projects, including circuit consolidation, new circuit installations, carrier transitions, VoIP migrations, and disconnection of legacy services.

• Oversee telecommunications services from ordering to disconnection.

• Diagnose telecom-related outages and connectivity issues in collaboration with vendors and internal IT teams.

• Communicate outage statuses, business impacts, and updates to internal stakeholders and leadership.

• Administer day-to-day VoIP operations, including user management, extensions, phone numbers, devices, voicemail, fax, call routing, queues, licensing, and connectivity.

• Assist with telecommunications-related employee and device onboarding and offboarding processes.

• Maintain phone and voicemail systems while providing user support and training.

• Serve as an escalation point for telecom, voice, circuit, and connectivity issues.

• Ensure accurate telecommunications documentation is maintained.

• Facilitate telecommunications integration for acquisitions, including service discovery, number porting, equipment requirements, VoIP migration, cutover coordination, and the phasing out of legacy services.

• Create reports and dashboards for budgeting, forecasting, cost management, and project tracking.

• Manage projects while adhering to established budgets and timelines.

• Enhance processes, performance, service reliability, and telecommunications efficiency.

⛳️ Requirements

• High school diploma or GED is required.

• 2–4 years of experience in supporting telecommunications environments, including VoIP, carrier circuits, telecom expense management, vendor coordination, and/or multi-site implementations.

• Strong proficiency in Microsoft Excel.

• Excellent analytical, organizational, and communication skills.

• Ability to manage multiple priorities while ensuring accuracy and attention to detail.

• Equivalent education and work experience will be taken into account.

• Preferred: Bachelor's degree in Information Technology or a related field.

• Experience in coordinating circuit installations, carrier migrations, number porting, and service disconnections.

• Familiarity with Power BI or similar reporting tools.

• Knowledge of telecommunications carriers, billing structures, and contracts.

• Previous experience with RingCentral is desirable.

🏝️ Benefits

• Discretionary performance-based bonus opportunity.

• Paid Time Off (PTO).

• Holiday Pay.

• 2 Floating Holidays.

• Medical Insurance.

• Dental Insurance.

• Vision Insurance.

• 401(k).