IT Technician – m/f/d

This is a fully remote position, open to applicants in Austria.

📋 Description

• Provide exceptional remote customer service, ensuring high levels of customer satisfaction and support.

• Assist the Corporate IT team in delivering top-notch IT support services to end users across all Safebet locations.

• Diagnose and resolve technical and operational challenges within incident management and request fulfillment workflows.

• Participate in infrastructure projects aimed at continuously enhancing tools and services.

• Assume responsibility for reported incidents, offering regular status updates and progress reports.

• Analyze, troubleshoot, and rectify issues related to hardware, operating systems, software, system outages, and data recovery.

• Oversee the internal IT support procurement process.

• Manage user accounts, groups, passwords, and mailboxes within Active Directory, Exchange Servers (Office 365), and other systems.

• Maintain operational documentation, knowledge base articles, and Standard Operating Procedures.

• Further develop and refine IT service management standards and processes.

⛳️ Requirements

• Minimum of 3 years of experience in an IT support role.

• Strong customer orientation and solid understanding of IT service management standards and practices (ITIL).

• Proficient in Active Directory, email technologies (Office 365, Exchange Server), and Microsoft Office applications.

• Familiarity with PC endpoint security and disk encryption solutions.

• Experience with ITSM tools such as Jira Service Desk.

• Understanding of IP addressing, networking, and telephony systems.

• Basic knowledge of WLAN technology, network systems, virtualization, and virtual infrastructures (VMware and Hyper-V).

• Proficiency in German at least at a B2 level.

• Excellent written and spoken English skills.

• Willingness to continually learn, adapt, and embrace new technologies.

🏝️ Benefits

• Permanent employment contract.

• Opportunities for personal and professional growth.

• Participation in charity initiatives and team-building events.

• A supportive work environment.

• Quick decision-making processes.

• A stable foundation for your career advancement.