IT Systems Trainer – 12 month FTC

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Assist veterinary practices and support teams in effectively, confidently, and consistently utilizing key systems.

• Conduct virtual training sessions, both one-on-one and in groups, for practice and support office colleagues.

• Lead live webinars focusing on Merlin, Dayforce, Online Office, and Concur.

• Customize training programs for Client Care Teams, Clinical Teams, and Practice Managers.

• Offer second-line support for queries related to Merlin processes and usage.

• Mentor colleagues on optimal system usage and the adoption of standardized processes.

• Develop and update Quick Reference Guides, webinar outlines, and training videos.

• Ensure that training materials align with actual practice workflows and operational best practices.

• Aid in Merlin migrations and site consolidations before, during, and after implementation.

• Support the rollout of new system functionalities and process enhancements.

• Provide Go-Live, Post Go-Live, and Hypercare assistance.

• Assist practices in adapting to changes and addressing instances of non-standard system usage as needed.

• Collaborate with Client Care teams, Clinical teams, and Practice Managers to improve patient care, client experiences, and operational efficiency.

⛳️ Requirements

• Practical experience in a veterinary practice environment.

• Strong operational background within veterinary practice settings.

• Familiarity with Merlin, Dayforce, Online Office, and Concur.

• Comprehensive understanding of veterinary practice procedures and workflows.

• Exceptional communication and coaching abilities.

• Experience in delivering virtual training, whether one-on-one, in groups, or via webinars.

• Capability to clearly explain systems to colleagues with varying levels of confidence and expertise.

• A pragmatic, organized, and solution-oriented mindset.

• Experience in supporting changes and positively managing resistance.

• Ability to juggle multiple priorities and adhere to tight deadlines.

• Confidence in working independently and managing one's own workload.

• Flexibility and adaptability in a dynamic environment.

• A positive attitude toward change and continuous improvement.

• Previous formal IT or training experience is beneficial but not mandatory.

🏝️ Benefits

• Commitment to learning, innovation, and employee wellbeing.

• Opportunities for career development.

• Support to enhance impact and access greater career opportunities.

• Reasonable adjustments during the recruitment process.

• Remote work options available.