IT & Systems Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Act as the main internal liaison for employee IT assistance, addressing issues related to hardware, software, accounts, connectivity, and access.

• Oversee the technology onboarding and offboarding processes for employees, ensuring timely and accurate provisioning or removal of equipment and system access.

• Configure, deploy, maintain, and provide support for company laptops, peripherals, mobile devices, and endpoint equipment.

• Develop processes for procuring, configuring, shipping, recovering, replacing, and managing the lifecycle of equipment.

• Manage core technology platforms, including user accounts, permissions, groups, licenses, and application access.

• Create scalable identity and access management practices, incorporating role-based access, MFA, SSO, and least privilege principles.

• Lead the transition from Google Workspace Enterprise to Microsoft 365.

• Evaluate the IT landscape and formulate a roadmap for infrastructure, systems, tools, policies, and processes.

• Implement and uphold security measures across endpoints, accounts, applications, and company systems.

• Assist with initiatives related to cybersecurity, information security, compliance, incident response, backup, recovery, and resilience.

• Manage SaaS and business applications, including Salesforce access, permissions, workflows, reporting, and integrations.

• Oversee relationships with IT service providers, hardware vendors, software suppliers, carriers, and technology partners.

• Aid in enhancing visibility of IT expenditure, technology budgeting, forecasting, and the engagement of specialized external resources.

⛳️ Requirements

• A minimum of 5 years of progressive experience in IT administration, systems administration, IT operations, infrastructure, or a related field.

• Proven experience in independently supporting a diverse employee technology environment.

• Extensive hands-on experience in managing user accounts, permissions, endpoints, software, and cloud-based business systems.

• Experience in managing employee onboarding/offboarding and IT asset lifecycle processes.

• Familiarity with identity and access management, MFA, SSO, endpoint security, device management, patching, encryption, and backup/recovery principles.

• Experience administering cloud productivity and collaboration platforms such as Microsoft 365, Google Workspace, or similar environments.

• Demonstrated hands-on experience in planning, leading, or executing a migration from Google Workspace to Microsoft 365, including transferring email, calendars, files, and collaboration services.

• Experience with endpoint/device management technologies and modern SaaS administration.

• Proven ability to troubleshoot technical issues across hardware, software, networking, accounts, and applications.

• Experience in documenting systems, establishing repeatable procedures, and enhancing immature or heavily manual IT processes.

• Strong vendor management and problem-solving skills.

• Ability to manage competing priorities independently in a fast-paced environment.

• Excellent communication skills with the capacity to assist employees with varying levels of technical expertise.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance plans.

• Flexible work hours and remote working options.

• Opportunities for professional development and training.

• Generous paid time off and holiday schedules.