IT Systems Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Serve as the primary contact for technology inquiries, overseeing triage, resolution, and escalation processes.

• Manage the external IT support relationship, which includes onboarding and offboarding, handling permissions, conducting access reviews, overseeing license management, and implementing password management protocols.

• Administer Microsoft 365, SharePoint, Notion, Salesforce, and new systems through configuration, maintenance, and basic troubleshooting.

• Provide recommendations for platforms and assist in the deployment of new features.

• Explore AI-assisted triage methods and self-service tools.

• Establish and uphold data standards, which encompass deduplication and routine audits.

• Design, develop, and maintain automations that connect various systems, including Zapier workflows, form logic, and notifications.

• Oversee the operational schedule for Data Protection Impact Assessments (DPIAs), retention procedures, and policy compliance.

• Maintain documentation related to data processing agreements, security protocols, and partner due diligence requirements.

• Manage information and platform structures, including file organization, naming conventions, templates, and reference materials.

• Lead a readiness assessment of SharePoint and Notion, focusing on structure, permissions, metadata, and AI-assisted knowledge retrieval.

• Handle the operational aspects of new internal and partner-facing platforms, encompassing user support, testing, training, change communications, and release coordination.

⛳️ Requirements

• Minimum of 5 years’ experience in IT operations, systems administration, or digital operations.

• Proven experience in managing multiple business systems.

• Background in implementing or migrating a core platform.

• Experience in establishing workflows, integrations, or automations.

• Familiarity with working in a small, growing organization.

• Capability to manage IT support, access, and supplier relationships.

• Strong systems administration skills across various platforms.

• Ability to implement, enhance, and communicate operational workflows effectively.

• Excellent data management and documentation discipline.

• Capacity to recommend and facilitate technology changes and user adoption.

• Detail-oriented and systems-focused.

• Practical with the ability to exercise sound judgment in ambiguous situations.

• Proactive in improving operational processes.

• Inquisitive about technology, automation, and AI advancements.

• Collaborative and service-oriented, adept at working with diverse teams.

🏝️ Benefits

• Genuine ownership over systems and infrastructure.

• Collaborate with exceptional individuals.

• Gain exposure to real scale and complexity.

• Opportunity to influence organizational operations.

• Opportunities for professional development.

• Autonomy in your role.

• Support to develop expertise.

• Work designed to enhance your life.

• Commitment to inclusive and accessible recruitment practices.