IT Systems Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Design, implement, manage, and enhance enterprise IT infrastructure in both cloud and hybrid settings.

• Oversee and uphold servers, networking, storage, and SaaS platforms; track performance and uptime.

• Conduct patching, backup validation, health assessments, and tasks related to Azure/AWS cloud infrastructure.

• Manage Entra ID groups, roles, service principals, Conditional Access, MFA, password resets, and identity lifecycle automation.

• Supervise Intune compliance policies, configuration profiles, application deployments, Windows Autopilot, macOS enrollment, and mobile device management.

• Administer Exchange Online, SharePoint, OneDrive, Teams, SaaS access policies, and Microsoft 365 licensing.

• Implement and manage AI solutions, including platform deployment, MCP server connections, and enterprise integrations.

• Oversee endpoint security tools, assist with vulnerability remediation, and gather audit evidence for ISO 27001 and SOC 2 compliance.

• Address complex Tier 2/3 infrastructure escalations, and develop escalation playbooks and operational runbooks.

• Mentor Associate Systems Administrators and help in monitoring SLA/OLA performance.

• Engage in CAB processes, maintain the ITAM database, and assist in problem management investigations.

• Write PowerShell or Python scripts, automate onboarding/offboarding processes, and create Power Automate flows.

• Address infrastructure and service incidents, perform root cause analyses, prepare post-incident reports, and provide on-call support.

• Maintain SOPs, runbooks, and documentation for IT assets/configuration.

• Execute quarterly IT operational plans and team OKRs while contributing to cross-functional initiatives.

• Report directly to the Director of Information Technology.

⛳️ Requirements

• Candidate must have authorization to work and reside in the United States; we do not currently sponsor immigration visas.

• A minimum of 4 years of progressive IT experience, including at least 2 years in a systems administration position.

• Practical experience managing Windows Server, Active Directory, DNS/DHCP, and Linux, along with essential infrastructure components such as servers, networking, and storage.

• Experience in supporting cloud infrastructure tasks (VMs, storage, networking) within Azure and/or AWS, as well as administering SaaS platforms for performance and availability.

• Proficiency in administering Entra ID (Azure AD), including dynamic/assigned groups, roles, service principals, Conditional Access policies, MFA enrollment, and self-service password reset.

• Experience managing Microsoft Intune device compliance policies, configuration profiles, application deployments, and Windows Autopilot/macOS enrollment workflows.

• Familiarity with Microsoft 365 administration, covering Exchange Online, SharePoint, OneDrive, and Teams.

• Knowledge of endpoint security tools (Microsoft Defender, EDR) and support for vulnerability scanning, remediation tracking, and compliance evidence collection (e.g., ISO 27001, SOC 2).

• Experience with ITIL-based ITSM practices, including involvement in Change Advisory Board (CAB) processes and IT asset management (ITAM) database upkeep.

• Scripting capabilities in PowerShell or Python for operational automation, as well as experience building low-code workflows (e.g., Power Automate) for service request processing.

• Ability to work autonomously with minimal supervision while collaborating with managers on task prioritization.

• Consistently professional in verbal and written communication, capable of presenting complicated technical subjects in understandable terms to non-technical stakeholders.

• Strong problem-solving abilities with the capacity to clearly articulate issues and propose effective solutions within the role.

• Willingness to participate in an on-call rotation and serve as a technical responder for infrastructure and service incidents.

• AWS certifications and Microsoft certifications are advantageous but not mandatory.

• ITIL Foundation certification is a plus, but not required.

🏝️ Benefits

• Health/Dental/Vision/life insurance: 100% covered for both the employee and their family.

• Flexible time off policy.

• 13 paid holidays annually.

• 401(k) with up to 4% company match.

• Stock Options & semi-annual bonuses.

• Remote work: $1,500 new hire allowance to set up home office.

• $500 annual home office allowance after the first year.

• $1,800 annual reimbursement for cell phone and internet expenses.

• $5,000 annual allowance for professional development.

• $5,250 towards continuing education or student loan repayment.

• $1,200 annual budget for lifestyle, wellness, pet insurance, and more.

• A one-time $10,000 benefit for family planning.

• In-person and virtual employee events throughout the year.

• Company swag.