IT Systems Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee, monitor, and resolve issues related to IT systems, including endpoints, identity platforms, and SaaS applications.

• Set up, manage, and troubleshoot VPN solutions to ensure secure remote access.

• Administer and tailor Jira workflows, automations, permissions, SSO, MFA, access controls, provisioning/deprovisioning, and integrations.

• Handle daily administration of Google Workspace, encompassing user lifecycle management, security configurations, and collaboration tools.

• Facilitate identity and access management via Okta, including provisioning/deprovisioning and Okta Flow.

• Assist in the implementation and supervision of security controls, compliance initiatives, and internal IT policies.

• Provide Tier 2 technical support for hardware, software, and access-related challenges.

• Develop and maintain documentation for systems, processes, workflows, and troubleshooting procedures.

• Collaborate with Security, People Ops, Engineering, and other teams on IT projects and continuous improvement efforts.

⛳️ Requirements

• A minimum of 4 years of experience in IT systems administration or a related field.

• Bachelor’s degree in Computer Science, Information Technology, or a related technical discipline, or equivalent practical experience.

• Practical experience with Jira administration and customization, including workflows, automations, and dashboards.

• Proven track record in managing Google Workspace environments, including Admin Console, security settings, and user lifecycle management.

• Experience with Okta for identity and access management, covering SSO, MFA, and user lifecycle management.

• Hands-on experience with Jamf Pro for managing macOS devices, including enrollment, policies, configuration profiles, and patch management.

• Familiarity with macOS, Windows, and/or Linux environments.

• Experience with Okta Flow for automating SaaS lifecycles, access governance, and security workflows.

• Basic scripting or automation experience with PowerShell, Bash, or JSON is advantageous.

• Familiarity with VDI solutions such as Azure Virtual Desktop, AWS WorkSpaces, Citrix, or similar is not mandatory.

• Experience with Aquera or similar HRIS-to-IT automation platforms is not a requirement.

• Exposure to IT automation, zero-touch provisioning, or workflow-driven IT operations is not essential.

• A thorough understanding of VPN technologies is not a prerequisite.

• Google Workspace Administrator certification is preferred but not mandatory.

• Okta Certified Professional certification is preferred but not mandatory.

• CompTIA Network+ or an equivalent certification is preferred but not mandatory.

• Jamf Certified Associate or a higher certification is preferred but not mandatory.

• Strong problem-solving and critical-thinking skills.

• Clear and confident communication abilities with both technical and non-technical stakeholders.

• Capability to prioritize, execute, and adapt in a fast-paced environment.

• Ownership mindset with keen attention to detail and follow-through.

🏝️ Benefits

• Annual bonuses or commission awards.

• Equity awards.

• Health and welfare benefits specific to the region.

• 401K plan with employer matching.

• Comprehensive health, dental, vision, life insurance, and short-term and long-term disability coverage.

• Flexible spending accounts for healthcare and dependent care.

• Wellness reimbursement.

• Work from home reimbursement.

• Flexible vacation policy.

• Parental leave program.

• Company-issued laptop.