IT Support Technician, 6-Month Contract

This is a fully remote position, open to applicants in Canada.

📋 Description

• Deliver dependable, people-centric assistance to the entire Workleap team

• Identify and resolve first- and second-line technical issues

• Oversee access and SaaS tools for onboarding new staff and ensuring secure access

• Manage the IT asset portfolio, including refreshes, deployments, and inventory tracking

• Document and systematize the team’s knowledge base

• Incorporate AI, Claude, and Slack automations into everyday operations

• Collaborate on incident resolution and spontaneous projects

• Suggest and execute enhancements for processes and tools

• Engage in the deployment of OneLogin and the automation of request management

⛳️ Requirements

• Bilingual in French and English, both verbal and written

• Extensive experience in providing first- and second-line IT support

• Outstanding customer service and communication abilities

• Proficient in working with Microsoft 365 and Entra ID environments

• Experience in managing access and SaaS tools, including SSO, MDM, and ticketing systems

• Familiarity with IT asset management for both Windows and macOS

• Capability to document, organize, and automate repetitive tasks

• Comfortable utilizing AI in daily tasks, including Claude, assistants, and automations

• A plus: experience with Jamf, Jira / Jira Assets, or Slack; knowledge of scripting in PowerShell or Python; or no-code automation experience

🏝️ Benefits

• Family group insurance, telemedicine services, and an annual wellness budget

• Flexible vacation policy

• Remote work options with access to our Montreal offices

• Biannual in-person gatherings

• Claude available to all employees