IT Support Specialist, Tier 1

This is a fully remote position, open to applicants in United States.

📋 Description

• Set up Windows computer configurations

• Oversee warranty support services

• Aid in asset recovery processes

• Communicate with internal stakeholders regarding the status of computer replacements

• Support end users with authentication and account-related requests

• Update software, security patches, and drivers regularly

• Handle the shipping and receiving of IT equipment

• Revise standard operating procedures as necessary

• Manage the asset tracking system and maintain asset inventory

• Deliver Tier 1 technical support and services to end users

• Escalate intricate issues to senior support team members

• Provide assistance with hardware, software, and peripheral challenges

• Contribute to the IT onboarding process for new hires

• Offer support for IT procurement activities

• Carry out other assigned responsibilities

• Collaborate with colleagues, staff, clients, and vendors as opportunities arise

⛳️ Requirements

• Bachelor’s degree in computer information systems, information technology, computer science, or a related field

• Minimum of 2 years of experience in IT Service Desk roles and systems support

• Practical experience troubleshooting Windows 10/11 systems and peripherals/printers

• Familiarity with Active Directory, Microsoft 365/Entra ID, and Exchange

• Intermediate knowledge of networking principles

• Relevant IT certifications are preferred

• Outstanding written and verbal communication skills

• Strong organizational skills

• Capability to work both independently and within a multidisciplinary team of scientists and engineers

• Successful history of employment screening, degree verification, and federal, state, and county criminal background checks, including Watch List screening

🏝️ Benefits

• Company-subsidized medical, dental, and vision insurance for employees and their families

• Participation in a 401(k) plan with a company match ranging from 1% to 4% of annual compensation

• Company-covered life insurance and short- and long-term disability insurance

• Paid sick leave (10 days)

• Paid vacation time (10 days)

• Paid holidays (9 days) each year

• Potential for an annual discretionary bonus based on company performance

• Limited travel required as needed

• Training opportunities to enhance IT skills and career advancement

• Options for in-office, remote, or hybrid work arrangements depending on the candidate's location and organizational needs