IT Support Specialist

This is a fully remote position, open to applicants in Europe.

📋 Description

• Take ownership of and manage the IT support queue, resolving tickets related to Google Workspace administration, Mac troubleshooting, Chrome, VPN, and remote desktop assistance.

• Implement automations developed by the IT Systems Lead and assess when manual intervention is necessary.

• Conduct access-control and security assessments, including admin count and permission reviews.

• Set up domains and tools for the company's various brands.

• Collaborate with the laptop vendor to ensure new hires are equipped across different regions.

• Collect and maintain evidence required for SOC 2 and ISO 27001 certifications.

• Assist in the IT onboarding process for newly acquired brands, including access setup and follow-up tasks.

• Manage laptop provisioning and onboarding logistics for incoming employees.

• Act as the initial point of IT support for approximately 400 individuals across more than 25 brands.

⛳️ Requirements

• Practical experience in troubleshooting Google Workspace, specifically with the admin console, access, and permissions.

• Experience in providing support to Mac users regarding Chrome issues, VPN connectivity, and general OS troubleshooting.

• A minimum of 3 years of experience in an IT support or service desk position.

• Proven ability to independently manage and prioritize a ticket queue, even during peak volumes.

• Must be located in Europe.

• Comfortable utilizing AI tools such as ChatGPT in daily tasks.

• Capable of supporting nearly 400 individuals across over 25 SaaS brands.

🏝️ Benefits

• 100% remote working arrangement.

• Flexible working hours.

• Autonomy and freedom in your role.

• Minimal bureaucracy.

• Flexible time off policies.

• Opportunities for internal exchange of ideas, knowledge, learning, and expertise.

• A supportive and friendly team environment.