This is a fully remote position, open to applicants in Colombia.

📋 Description

• Meet the committed customer service levels (both internal and external) established by the company.

• Achieve the management indicators and assigned projects.

• Ensure that planned services and on-demand requests are executed according to the documented service manuals to meet Operational, Engineering, and Financial KPIs.

• Prepare and submit the service report to the institution.

• Utilize the Spare Part Usage from the country inventory effectively, rationalizing expenses and legalizing the consumption of parts by the billing cut-off dates.

• Notify in advance (30 days) the needs for accessories and spare parts required for executing installations, preventive maintenance, tools, supplies, stationery, expenses, and others.

• Follow up on equipment and calibration needs.

• Properly manage the assigned technological resources (Hardware-Software).

• Maintain adequate control over travel and transport expenses.

• Adhere to the parent company policies established with the collaboration of QA and Regulatory.

• Immediately update any process changes issued by the parent company, Invima, and regulatory bodies.

• Respond to quality audits from the affiliate, government, or division, achieving a satisfactory rating. Register Complaints and Services in Abbott Diagnostics' call logging systems.

• Maintain records of Complaints and Services in accordance with international standards and national regulations.

• Process and comply with all updates of technical information received (Quality Directive, Product Information, Field Action, Technical Bulletin, Technical Service Bulletin, Instrument Service Advisory).