IT Manager, Identity Management

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Take charge of the IT roadmap, priorities, and operational processes.

• Establish measurable objectives, coordinate dependencies, and communicate updates, risks, and resource requirements to stakeholders.

• Manage Okta, identity governance, HRIS identity integration, and automated provisioning and deprovisioning.

• Ensure reliable identity data, role-based access, SSO integrations, and conduct access review processes in collaboration with Security and People Operations.

• Oversee the reliability, configuration, and lifecycle management of the SaaS portfolio and managed devices, including Google Workspace and Jamf.

• Maintain asset records, ensure device compliance, manage application ownership, and uphold appropriate data handling practices.

• Handle onboarding, role transitions, and offboarding processes in conjunction with People Operations.

• Define responsibilities, approval processes, and fulfillment procedures for employee lifecycle activities.

• Establish support priorities, response and resolution objectives, and escalation pathways.

• Monitor backlog, service performance, and recurring issues.

• Resolve complex incidents and address underlying causes.

• Create IT processes, documentation, and operational standards that facilitate consistent execution and scalability within the organization.

• Provide technical advice, establish best practices, and ensure critical workflows are adequately documented and have appropriate backup coverage.

• Design and implement reliable workflows using APIs, scripting, Okta Workflows, and platforms like n8n.

• Manage IT vendors, handle renewals, licensing, and collaborate with Finance and the Head of Infosec & GRC for spend planning.

• Utilize service metrics, SaaS usage, and device compliance data to inform investment and improvement decisions.

• Collaborate with Engineering, People Operations, Security, and Finance teams.

• Provide support coverage as needed while making capacity constraints and project impacts transparent.

• Report directly to the Head of Infosec & GRC.

⛳️ Requirements

• 5+ years of experience in IT systems, identity, or SaaS administration, showcasing ownership of services or programs in a growing technology environment.

• Extensive hands-on experience with Okta administration, Workflows, Identity Governance, SSO integrations, and automated identity lifecycle management.

• Proven track record in setting priorities, coordinating stakeholder engagement, and executing cross-functional projects.

• Experience in supervising or mentoring support staff and delegating tasks with clear accountability.

• Demonstrated ownership of SaaS administration, licensing, integrations, and data governance.

• Practical knowledge of Jamf Pro and Google Workspace Admin in Mac and Chromebook environments.

• Proficiency in APIs and scripting languages such as Python, shell scripting, or Google Apps Script.

• Experience in building, troubleshooting, and maintaining operational workflows.

• Ability to define support processes, service targets, asset management controls, and effective operational metrics.

• Excellent written and verbal communication skills, strong prioritization abilities, and the capability to explain trade-offs, resolve conflicting needs, and identify risks early.

• Preferred: experience in building or leading a small IT function within a growing SaaS organization.

• Preferred: knowledge of Cloudflare ZTNA and other secure access solutions.

• Preferred: experience in supporting SOC 2, HITRUST, or similar assurance programs through IT controls, documentation, and evidence collection.

• Preferred: familiarity with zero-trust environments and modern endpoint security tools.

• Preferred: experience integrating HRIS data with identity platforms and automating employee lifecycle processes.

• Preferred: experience with n8n or similar workflow platforms, SaaS consolidation, and transitions from fragmented automation tools.

• Must reside in the United States or Canada.

🏝️ Benefits

• Equity.

• 95% coverage of medical, dental, and vision expenses.

• One-time $250 WFH setup allowance.

• Annual $500 Learning & Development Benefit.

• $150/month for cell phone and internet expenses.

• $100/month Wellness benefit.

• $100/month for Co-working and Commuter benefits.

• Multiple team onsite events each year.

• Flexible Paid Time Off (PTO).