IT Support Officer

This is a fully remote position, open to applicants in France.

📋 Description

• Supervise the deployment, upkeep, and security of hardware such as laptops and accessories.

• Keep an accurate inventory of the hardware fleet and stock throughout the entire lifecycle of each device.

• Track fleet health, security status, and MDM compliance while taking proactive measures.

• Prepare and handle technical onboarding and offboarding processes, including device setup, access provisioning, and equipment return.

• Oversee software licensing and SaaS accessibility, including tools like Google Workspace, Slack, Notion, and the broader technology stack.

• Manage accounts, user rights, groups, license distribution, renewals, and joiner-mover-leaver processes.

• Ensure the seamless operation of the office network environment.

• Provide level 1 and 2 employee support through Jira Service Management.

• Assess, prioritize, resolve, document, and escalate support requests.

• Serve as the primary contact for technical escalations.

• Offer on-site technical assistance when required.

• Maintain and refresh the internal Notion knowledge base and develop self-help resources.

• Implement IT automation to minimize manual support tasks.

• Ensure adherence to security policies and data protection standards.

⛳️ Requirements

• Strong practical knowledge of macOS.

• Experience in administering, troubleshooting, and supporting Mac systems.

• Proven hands-on experience with Jamf, including enrollment, policies, deployment workflows, and configuration profiles.

• Okta administration experience is advantageous, including managing users, groups, application assignments, and SSO.

• Demonstrated experience managing tickets in Jira Service Management, ServiceNow, or similar platforms.

• Strong, demonstrable experience in producing and maintaining a structured documentation system.

• Immediate comfort with Notion.

• Ability to break down business complexity into operational blueprints and structured AI documentation and logic flows.

• User-focused service mentality.

• Proficient in both English and French.

🏝️ Benefits

• Dynamic Remote Culture: flexible work environment allowing for work from home or urban offices in Paris, Lille, or London.

• Regular social events and company gatherings.

• Support for career development, including training programs, career check-ins with HR, internal mobility opportunities, and quarterly or semi-annual performance reviews.

• Comprehensive health benefits plan that covers employees and their families.

• Pension plans.

• Swile card for meals.