IT Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver outstanding technical assistance in a remote setting

• Support users with hardware, software, and network-related challenges

• Diagnose and resolve a range of technical issues

• Oversee user account management

• Provide assistance across both Mac and Windows platforms

• Guarantee a smooth technology experience for all users

⛳️ Requirements

• Minimum of 2 years of experience in IT support

• Familiarity with both Mac and Windows operating systems

• Expertise in troubleshooting hardware and software problems

• Knowledge of Active Directory for managing user accounts

• Excellent communication skills for assisting users

• Capacity to thrive in a fast-paced environment

• Preferred: Experience with Microsoft 365

• Preferred: Understanding of POS systems

• Preferred: Experience with ticketing systems

• Preferred: IT support certifications (e.g., CompTIA A+)

🏝️ Benefits

• Competitive salary and benefits package

• Opportunities for professional development and growth

• Flexible work arrangements

• Collaborative and supportive team environment