IT Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver timely and effective technical assistance to end-users throughout the organization.

• Address and resolve IT support inquiries via phone, email, or face-to-face interactions.

• Install, set up, and maintain computer systems, software applications, and peripheral devices.

• Identify and troubleshoot hardware, software, and network issues.

• Assist with user account management, which includes managing access permissions and resetting passwords.

• Document technical processes and keep accurate records of support activities.

• Contribute to IT projects, including system upgrades, rollouts, and software installations.

• Monitor system performance and suggest enhancements to improve reliability and efficiency.

• Work collaboratively with IT and cross-departmental teams to implement technology solutions.

• Ensure adherence to security protocols and best practices in all IT operations.

• Provide training and support to staff regarding technology usage and best practices.

⛳️ Requirements

• An Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred.

• Demonstrated experience in an IT support or help desk position.

• Strong understanding of Windows and macOS operating systems.

• Experience with common software applications, networking basics, and troubleshooting methods.

• Familiarity with Active Directory, Office 365, and remote support tools is advantageous.

• Excellent communication abilities, with the capability to articulate technical concepts to non-technical users clearly.

• Strong organizational skills with the capacity to manage multiple priorities efficiently.

• Must be a resident of the United States.

🏝️ Benefits

• Competitive salary along with performance-based bonuses.

• Comprehensive health, dental, and vision insurance packages.

• 401(k) retirement plan with company matching contributions.

• Generous paid time off and holiday schedule.

• Opportunities for professional growth and certification.

• A collaborative and inclusive workplace that values innovation.