IT Support Specialist

This is a fully remote position, open to applicants in Czechia.

📋 Description

• Oversee the regional end-to-end device inventory throughout EMEA, which includes managing the laptop fleet, provisioning new inventory, packaging, shipping, receiving, recovery, and hardware decommissioning/recycling.

• Take ownership of helpdesk tickets through Atera for employees and contractors across EMEA and other regions, escalating complex issues as necessary.

• Administer user identity and access lifecycle management in Okta, covering provisioning, deprovisioning, group memberships, and access request workflows.

• Manage and troubleshoot endpoint management using Iru/Intune, including deployment scripts, compliance monitoring, and application allow/block-listing.

• Support secure remote network access utilizing Zscaler ZIA/ZPA and resolve connectivity and access issues.

• Provide daily support for Google Workspace.

• Coordinate logistics for onboarding and offboarding of EMEA-based employees and contractors, which includes equipment shipping and account provisioning/deprovisioning.

• Maintain and enhance internal knowledge base articles to facilitate ticket deflection and promote self-service.

• Collaborate with the wider IT team on cross-regional projects and process improvements, ensuring coverage during U.S. Central Time business hours.

⛳️ Requirements

• A minimum of 3 years’ experience in IT support/helpdesk roles, preferably within a SaaS or technology company.

• Practical experience with an identity provider such as Okta.

• Familiarity with an MDM/endpoint management tool like Kandji or Jamf.

• Experience with a ticketing/PSA platform such as Atera.

• Knowledge of Zero Trust network access tools like Zscaler is advantageous.

• Proficiency in written and spoken English is mandatory.

• Czech language fluency is preferred for local coordination.

• Strong communication and documentation abilities are essential.

• Capability to work independently in a remote-first setting.

• Willingness to maintain overlapping availability with U.S. Central Time business hours.

• Proven experience utilizing AI tools and technologies to enhance workflows, improve decision-making, or foster innovation.

• Ideally located in Brno, Czech Republic.

• Experience with HRIS-to-IdP integrations, such as Workday to Okta, is a plus.

• Basic scripting skills in Bash, zsh, or PowerShell are a plus.

• Experience in a compliance-driven environment, such as SOC 2 or PCI, is desirable.

🏝️ Benefits

• Opportunities for performance bonuses and employee referral rewards.

• Flexible Time Off (FTO) policy.

• 13 paid public holidays in line with the Czech calendar.

• Paid sick leave with additional support provided through the Czech social security system.

• Maternity, paternity, and parental leave in accordance with Czech regulations.

• Additional paid paternity leave starting from 8am.

• Comprehensive statutory benefits, including public health insurance, social security, pension, and work accident coverage.

• Access to Coursera (including Gen AI Academy) and continuous professional development opportunities.

• Clear growth trajectories, regular feedback, and opportunities for career advancement.

• Opportunities to travel for company events, including potential visits to the U.S.

• Participation in local events, outings, and community initiatives.

• Company swag available.

• Programs focused on wellness, learning, and connection.