IT Support – Operations Specialist

This is a fully remote position, open to applicants in Serbia.

📋 Description

• Oversee the entire infrastructure, which includes VPS, dedicated servers, virtual machines, VPN, MFA, firewall, remote access, monitoring, logging, and backups.

• Manage Google Workspace, covering accounts, groups, aliases, security policies, SPF/DKIM/DMARC configurations, and migrations.

• Take ownership of Slack, OpenAI, and other SaaS platforms, including managing version and system migrations.

• Deliver L1/L2 IT support for Mac and Windows users within a distributed team.

• Facilitate onboarding and offboarding processes, set up remote laptops, and manage device lifecycle.

• Engage in vendor negotiations, oversee procurement, and manage payments for cloud resources, licenses, and invoices.

• Physically arrange rooms for occasional offline stations, equipping them with laptops, microphones, and audio equipment.

⛳️ Requirements

• A minimum of 5 years of experience in sysadmin roles or IT operations.

• Practical experience in administering Google Workspace, including domain migration.

• Proven experience with Slack, Confluence, Jira, and SSO/2FA platforms such as Okta, Google, or Azure AD.

• Familiarity with at least one public cloud service: AWS, GCP, or Azure.

• Basic understanding of on-premises infrastructure components: DNS, DHCP, VPN, VLAN, and firewalls.

• Experience in building and testing backup systems.

• Strong knowledge of mail security protocols: SPF/DKIM/DMARC.

• Direct experience in vendor management and procurement processes, including contracts, invoices, and renewals.

• Proficiency in English at a B1+ level.

• Proficiency in Russian at a B1+ level.

• Familiarity with scripting in bash, Python, or PowerShell is advantageous but not mandatory.

🏝️ Benefits

• Full-time remote work opportunity.

• 28 calendar days of vacation annually.

• 7 wellness days each year.

• Bonuses of up to $5000 for referring successful candidates.

• 50% reimbursement for professional training, international conferences, and meetings.

• Corporate discounts for English language lessons.

• Health benefits that include up to $1,000 gross per year for self-purchased health insurance or doctor’s fees if corporate medical insurance is not available.

• A fully equipped workplace with necessary tools in offices or co-working spaces.

• Reimbursement of workplace expenses up to $1,000 gross every three years for other locations.

• An internal gamified gratitude system that allows bonuses to be exchanged for merchandise, team building activities, massage certificates, and more.