IT Support Engineer

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee and enhance AWS infrastructure, Linux systems, and internal applications.

• Assist in infrastructure provisioning, containerized workloads, CI/CD pipelines, and application deployments utilizing contemporary DevOps methodologies.

• Conduct infrastructure maintenance and apply security patches.

• Manage internal IT support requests, addressing troubleshooting, account provisioning, access management, and connectivity challenges.

• Examine infrastructure and application incidents, participate in root cause analysis, and execute solutions.

• Administer Google Workspace, Atlassian Cloud, Slack, and Microsoft 365, encompassing configurations, permissions, integrations, and the complete user lifecycle.

• Develop scripts, integrations, and automated workflows to minimize repetitive tasks across IT support, cloud infrastructure, and business systems.

• Implement and uphold security protocols; assist in vulnerability remediation, access reviews, security monitoring, and compliance activities aligned with ISO 27001.

• Maintain technical documentation, runbooks, and infrastructure records in accordance with change management protocols.

• Identify and implement cost-saving opportunities in cloud and SaaS environments.

• Collaborate closely with the IT team while balancing engineering projects and daily operations.

⛳️ Requirements

• 3–5 years of experience in Platform Engineering, DevOps, Cloud Engineering, Systems Administration, or a related field.

• Extensive hands-on experience with AWS, including IAM, EC2, VPC, S3, and other essential services.

• Proficient in Linux administration, troubleshooting, and applying security patches.

• Familiarity with Git, CI/CD pipelines, and current application deployment methodologies.

• Experience in scripting and automation with Python, Bash, or similar languages.

• Background in administering SaaS platforms such as Google Workspace, Microsoft 365, Atlassian Cloud, or Slack.

• Strong understanding of identity and access management, security best practices, and least-privilege principles.

• Knowledge of security and compliance frameworks, including ISO 27001 or SOC 2.

• Confidence in troubleshooting infrastructure, applications, and end-user technical issues, and willingness to manage IT support alongside engineering tasks.

• Excellent communication, documentation, and problem-solving abilities.

• Capable of working both independently and cooperatively within a small technical team.

• Valid work visa is mandatory; sponsorship is not offered.

• Contractors must provide proof of incorporation and current insurance.

• Bonus: Familiarity with Infrastructure as Code tools like Terraform.

• Bonus: Experience with Docker, Kubernetes, or AWS EKS.

• Bonus: Background in developing or maintaining internal applications and services.

• Bonus: Experience with GitHub Actions or similar CI/CD platforms.

• Bonus: Knowledge of PostgreSQL or other relational databases.

• Bonus: Experience with automation and integration platforms such as n8n.

• Bonus: Familiarity with monitoring, logging, and observability tools.

• Bonus: Experience in vulnerability management and implementing technical security controls.

• Bonus: Understanding of FinOps principles and cloud cost optimization.

🏝️ Benefits

• Rocket‑Fuelled Growth – Tackle significant challenges, learn rapidly, and elevate your career faster than anywhere else.

• A Culture That Actually Gives a Damn – A supportive, positive environment centered around individuals who are eager to see you succeed.

• A Global Crew – Collaborate with exceptional colleagues across Europe, the US, and beyond.

• Remote‑First for Life – Work from wherever you feel most productive.

• Real Career Momentum – Clear pathways for advancement, genuine ownership, and opportunities to evolve in your career.

• Moments That Matter – Engage in meetups, events, and team experiences that make your journey memorable.

• Bring Your Own Device – We maintain a BYOD policy, allowing you to utilize your personal equipment for work purposes.