
IT Support Engineer
Posted Sep 28

Posted Sep 28
This is a fully remote position, open to applicants in Ukraine.
• Provide technical support for the Fraud Management System.
• Perform administrative tasks within the systems: troubleshooting errors and incidents, restoring system functionality, user administration, and fulfilling user requests.
• Manage the core functionalities of the Fraud Management System: system configuration, access and role management, and integration with other systems.
• Generate operational reports within the systems.
• Develop macros for process automation within the systems.
• Set up monitoring metrics and oversee the execution of system backups.
• Install and test new patches and updates for the Fraud Management System.
• Collaborate with system developers and oversee the completion of assigned tasks.
• Participate in system development projects.
• Write and update system documentation.
• Experience in IT system administration (minimum of 3 years).
• In-depth understanding of client-server application architecture.
• Advanced skills in working with Linux OS (writing bash scripts).
• Proficiency in Oracle DBMS (writing scripts).
• English language proficiency – upper intermediate (B2).
• Office or remote work – your choice.
• Remote onboarding.
• Performance bonuses for everyone (annual or quarterly, depending on the role).
• Employee training: numerous internal resources and programs from partners, along with our own library.
• Health and life insurance for employees.
• Wellbeing program and corporate psychologist.
• Compensation for mobile communication costs with Kyivstar.
SOFTSWISS
SupportNinja
SupportNinja
SupportNinja
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