IT Support Engineer

Posted Sep 28

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Provide technical support for the Fraud Management System.

• Perform administrative tasks within the systems: troubleshooting errors and incidents, restoring system functionality, user administration, and fulfilling user requests.

• Manage the core functionalities of the Fraud Management System: system configuration, access and role management, and integration with other systems.

• Generate operational reports within the systems.

• Develop macros for process automation within the systems.

• Set up monitoring metrics and oversee the execution of system backups.

• Install and test new patches and updates for the Fraud Management System.

• Collaborate with system developers and oversee the completion of assigned tasks.

• Participate in system development projects.

• Write and update system documentation.


⛳️ Requirements

• Experience in IT system administration (minimum of 3 years).

• In-depth understanding of client-server application architecture.

• Advanced skills in working with Linux OS (writing bash scripts).

• Proficiency in Oracle DBMS (writing scripts).

• English language proficiency – upper intermediate (B2).


🏝️ Benefits

• Office or remote work – your choice.

• Remote onboarding.

• Performance bonuses for everyone (annual or quarterly, depending on the role).

• Employee training: numerous internal resources and programs from partners, along with our own library.

• Health and life insurance for employees.

• Wellbeing program and corporate psychologist.

• Compensation for mobile communication costs with Kyivstar.

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