IT Support Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver initial diagnostic and troubleshooting support for employee hardware, laptops, operating systems, and corporate software applications.

• Assist in the management of the office local area network, internet routing equipment, printing infrastructure, and server backup systems.

• Collaborate with geologists and field engineers on file transfers and remote data-sharing networks.

• Ensure the secure transfer of geo-survey data from field locations to office workstations.

• Implement routine Google Workspace and Microsoft 365 cloud backup protocols.

• Verify that anti-virus software is consistently updated to safeguard sensitive data.

• Manage an inventory database for digital assets, software licenses, field tablets, and peripheral hardware.

• Ensure that communication platforms, video conferencing solutions, and organizational data structures operate effectively.

• Report to management while providing support to both on-site and remote staff.

⛳️ Requirements

• Must be proactive, analytical, and possess strong technical skills.

• Experience or capability to support employee hardware, laptops, Windows, and macOS operating systems, along with corporate software applications.

• Understanding of office LANs, internet routing equipment, printing infrastructure, and server backup systems.

• Ability to facilitate file transfers and organize remote data-sharing networks.

• Familiarity with Google Workspace and Microsoft 365 cloud backup protocols.

• Capability to maintain current anti-virus software.

• Proficiency in managing digital assets, software licenses, field tablets, and peripheral hardware inventories.

• Ability to support communication platforms and video conferencing solutions.

• Aptitude for collaborating with geologists, field engineers, corporate staff, and on-site personnel.

🏝️ Benefits

• Structured pathway for professional technical development.

• Hands-on experience in managing office IT systems alongside specialized data management tools.

• Opportunity for remote work arrangements.