IT Specialist – Service Desk Support, Systems Administrator

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Deliver advanced technical support to users at the Space Weather Prediction Center (SWPC).

• Diagnose, troubleshoot, and resolve technical issues related to workstations, laptops, mobile devices, and peripherals.

• Address and resolve advanced Service Desk tickets within specified SLAs and customer satisfaction metrics.

• Manage user accounts in Active Directory and Google Workspace, including handling permissions, groups, and multi-factor authentication (MFA).

• Execute client-system and server patching, upgrades, imaging, and Windows configuration management.

• Provision desktops, laptops, and mobile devices, ensuring endpoint security and configuration management agent installation.

• Maintain National Critical Systems and Business Enterprise System desktops, laptops, and telephony platforms to ensure 24/7 operational availability.

• Oversee equipment inventory, including labeling, tracking, receiving, sanitization, decommissioning, and reporting.

• Offer user training and assistance on system access, operating system usage, cybersecurity, and best practices.

• Install and support networked conference-room audiovisual systems, computers, cameras, projection devices, and telephony.

• Collaborate with senior system administrators on network authentication, server troubleshooting, security audits, and compliance.

• Research technical specifications, provide cost estimates, and validate equipment orders for procurement.

• Assist with the physical movement, deployment, and decommissioning of hardware assets.

• Support the Property Manager with inventory tracking and asset audits.

• Adhere to documented technical procedures and complete tasks independently or with general guidance.

• Contribute to operational continuity for the 24/7 space-weather forecasting mission.

• Manage email and endpoint encryption platforms.

• Assist broad IT infrastructure initiatives.

⛳️ Requirements

• A Bachelor's degree in atmospheric science, space physics, geophysics, engineering, computer science, or mathematics from an accredited institution.

• A minimum of 3 years of experience in relevant fields.

• Over 3 years of progressively responsible experience delivering IT helpdesk support and systems administration in a Windows environment.

• In-depth knowledge of Windows operating systems, including Windows 10/11 and earlier versions.

• Familiarity with the Microsoft Office Suite.

• Understanding of endpoint configuration management and security tools.

• Experience with endpoint encryption, MFA, and IT security compliance practices.

• Proficient in troubleshooting hardware, software, desktop deployment practices, and network connectivity.

• Knowledgeable in Service Desk trouble-ticketing systems and escalation workflows.

• Strong customer service and communication abilities.

• Capability to assist users ranging from entry-level employees to scientists and senior executives.

• U.S. Citizenship or Green Card Holder status is required.

• U.S. Citizens must have resided in the U.S. for 3-5 years prior to application.

• Desired: experience in supporting IT services in a 24/7 operational environment or within a federal agency.

• Desired: familiarity with NOAA/NWS IT and computing standards, COOP plans, cybersecurity standards, and configuration management requirements.

• Desired: working knowledge of scripting or automation tools for Windows-based IT systems and mobile devices.

• Desired: experience in supporting conference room audiovisual equipment and VOIP telephony.

• Desired: relevant certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified: Modern Desktop Administrator Associate.

• Must state citizenship or Green Card status in the cover letter.

🏝️ Benefits

• Comprehensive healthcare coverage for the employee at no monthly cost.

• Medical, prescription drug, dental, and vision benefits.

• Personal Time Off (PTO) policy in addition to paid holidays.

• Highly competitive compensation plan regularly assessed against industry and location benchmarks.

• 401(k) retirement plan with company matching.

• Employee Stock Ownership Plan (ESOP).

• Flexible spending accounts.

• Employee assistance program (EAP).

• Short- and long-term disability insurance.

• Life and accident insurance.

• Tuition assistance, training, and workforce improvement reimbursement annually.

• Spot bonuses for outstanding performance.

• Annual Employee Recognition Awards with bonuses.

• Employee Referral Program.

• Access to a free centralized, self-directed Learning Management System.

• Personalized career growth plans for every employee.

• Team-oriented work environment.

• Lynker is an employee-owned company.

• Long-term contract opportunity.