IT Specialist – End User

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Deliver first-level technical support to end users via the company's ticketing and support systems.

• Diagnose and resolve software, application, network, connectivity, and system-related problems.

• Oversee and manage Google Workspace, including user accounts, access, groups, and associated services.

• Administer ClickUp as the organization’s CRM/ticketing platform, handling user access, ticket management, workflows, and basic configuration.

• Aid in account access, password resets, application access, and other IT-related inquiries.

• Facilitate user onboarding, offboarding, and lifecycle tasks, which include account provisioning and deactivation.

• Install, configure, update, and troubleshoot authorized applications and software.

• Monitor and follow up on reported incidents to guarantee prompt resolution and documentation.

• Keep precise records of IT assets, user accounts, software, and support activities.

• Develop and maintain troubleshooting guides, knowledge base articles, and support documentation.

• Collaborate with other departments and external vendors when technical assistance is necessary.

• Recognize recurring issues and suggest enhancements to IT processes, tools, and user experience.

• Support IT projects, system implementations, testing, and technology rollouts as required.

⛳️ Requirements

• Bachelor’s degree or equivalent experience in Information Technology, Computer Science, or a related discipline.

• Experience in an IT help desk, technical support, or end-user support capacity.

• Proficient software troubleshooting and problem-solving abilities.

• Familiarity with Google Workspace, ClickUp, Windows, macOS, and common business applications.

• Basic knowledge of networking, account management, and user administration.

• Excellent communication and customer service capabilities.

• Ability to articulate technical issues and solutions clearly to non-technical users.

• Strong organizational skills and capacity to manage multiple support requests and priorities.

• Primary computer: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 or higher, 8 GB RAM, Windows 11 64-bit or macOS Ventura, USB noise-cancelling headset, and clear video camera.

• Backup system that meets the specified processor, RAM, and operating system requirements, or a UPS capable of powering the workstation for at least 3 hours.

• Primary DSL/fiber internet connection of at least 100 Mbps contracted.

• Backup internet connection of at least 20 Mbps via cellular connection.

🏝️ Benefits

• Free Training

• Paid Time Offs

• HMO Coverage

• Optical Rewards

• Performance-Based Increase

• Permanent Work From Home