IT Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Provision and set up IT access permissions, collaboration tools, and technical onboarding processes for new team members.

• Securely revoke access and assist with data transitions during the offboarding process.

• Collaborate with HR to ensure a smooth and secure exit for employees.

• Act as the primary contact for internal IT issues, including password resets, MFA troubleshooting, access requests, and general support.

• Oversee the management of company accounts and license systems, including Google Workspace, Microsoft 365, Slack, and IAM tools.

• Document, refine, and enhance IT workflows and escalation procedures in partnership with cross-functional teams.

• Provide IT-related training, including security awareness and onboarding resources.

• Work together with People Operations, Delivery, and security stakeholders on access control and personnel transitions.

⛳️ Requirements

• 1–3+ years of focused experience in corporate IT support, software access management, or user-facing technical services.

• Direct experience in managing, configuring, and securing Google Workspace, Microsoft 365, Slack, and IAM tools.

• Proven experience in resolving high-volume support requests using Jira Service Desk, Linear, or similar enterprise ticketing systems while adhering to strict SLAs.

• Experience in engineering technical onboarding and offboarding workflows with a focus on data security controls.

• Capability to create technical SOPs, workflow diagrams, and IT escalation procedures.

• Proficiency in explaining technical configurations, MFA parameters, and security practices to non-technical users.

• Ability to operate independently in fast-paced environments while managing competing priorities.

• Experience in collaborating with People Operations, Delivery, and security stakeholders.

• Possession of active, industry-recognized technical credentials such as CompTIA Network+/Security+, Google IT Support, or Microsoft 365 certifications.

• Experience in deploying and configuring programmatic account provisioning tools, SSO integrations, or SAML protocols.

• Familiarity with custom automation scripts, data analytics tools, or automated administrative workflows.

• Strong written and verbal communication skills in English.

• Reliable, high-speed internet connection and a professional home office setup.

• Availability for a standard schedule from 8:00 AM to 5:00 PM U.S. Eastern Time.

• Willingness and ability to travel locally for occasional onsite meetings, team gatherings, or business activities.

• Participation in live video interviews with the camera on and identity verification during the recruitment and onboarding process.

• Successful completion of identity verification and background screening, where legally permissible.

🏝️ Benefits

• Clear path with mentorship and training opportunities.

• Reimbursement for successful completion of approved training and certification courses relevant to the current role.

• Competitive base salary.

• Regular performance reviews tied to merit-based evaluations.

• Bonus opportunities.

• Significant potential for career advancement.

• Flexibility to work from anywhere while collaborating with a global team.