IT Solutions Engineer

This is a fully remote position, open to applicants in Greece.

📋 Description

• Develop and sustain automated provisioning and deprovisioning processes across various applications.

• Execute birthright roles and workflows for joiners, movers, and leavers driven by HiBob.

• Connect HiBob, JumpCloud, Tequipy, Google Workspace, Slack, Notion, and the broader SaaS ecosystem utilizing REST APIs, SCIM, and n8n.

• Set up and troubleshoot SSO/SCIM and SAML workflows in JumpCloud.

• Take ownership of SSO application integrations and resolve provisioning and authentication challenges.

• Create security and compliance automations for local admin removal and enforcement of least-privilege access, contributing to DORA, ISO 27001, and SOC 2 initiatives.

• Manage Jira Service Management, the Atlassian Suite, Slack, and Notion.

• Configure JSM workflows, request types, forms, and automations.

• Develop and test JumpCloud MDM policies, profiles, and scripts for seamless Windows and macOS deployment via Apple Business Manager.

• Oversee software deployment and OS-level endpoint configuration on a large scale.

• Monitor logs, performance, and SaaS usage to uncover waste and identify cost-saving opportunities.

• Implement license reclamation and additional optimization workflows.

• Produce and update technical documentation, configuration records, automation flows, and API maps.

• Lead smaller technical projects from requirement gathering to delivery while providing technical guidance.

⛳️ Requirements

• Minimum of 3 years of experience in IT support, systems administration, or IT/DevOps engineering.

• Practical expertise in Windows and macOS environments.

• Strong experience in Identity and Access Management (IAM) with JumpCloud or a similar IdP, including SSO, SCIM, and SAML.

• Solid experience in Mobile Device Management (MDM) or Unified Endpoint Management (UEM) with JumpCloud MDM, Intune, or Jamf, including profiles and scripts for zero-touch deployment.

• Proficient scripting skills in PowerShell, Bash, Python, or a similar language.

• Familiarity with REST APIs, webhooks, SCIM, and n8n or a comparable automation/iPaaS platform.

• Proficiency in administering Google Workspace or M365.

• Experience with IT Service Management (ITSM) tools, preferably Jira Service Management.

• Ability to communicate clearly and concisely in English to both technical and non-technical audiences.

• Advanced skills in using AI tools for troubleshooting, drafting automations, and enhancing operational efficiency.

• Knowledge of ISO 27001, DORA, SOC 2, and SaaS governance tools is highly desirable.

• Experience with HiBob or similar HRIS-driven automation and Tequipy or comparable hardware lifecycle management tools is a significant advantage.

• Background in rapidly growing, modern infrastructure settings is a plus.

• ITIL 4 Foundation and JumpCloud Core Certification, or a willingness to pursue certification, is a strong advantage.

🏝️ Benefits

• Flexible travel options and the ability to work remotely or in a hybrid model across Europe.

• Stock Options Program available to all team members.

• Continuous opportunities for personal and professional development.

• Ongoing support and care for employees.

• Work & Swim Program: spend one month in a corporate apartment in Cyprus.