IT Solutions Architect, ServiceNow – ITAM

This is a fully remote position, open to applicants in United States.

📋 Description

• Comprehend stakeholder business needs and convert them into ITAM solution designs utilizing ServiceNow SAM and HAM.

• Design comprehensive ITAM solutions that encompass the software and hardware asset lifecycles, along with license compliance, procurement, and disposal.

• Create and configure workflows, data structures, reports, and dashboards for ServiceNow SAM and HAM.

• Work collaboratively with developers, administrators, and IT teams to implement and integrate ITAM solutions.

• Provide technical direction and support throughout the implementation and operational phases.

• Evaluate existing ITAM processes and systems, recommending enhancements as necessary.

• Keep abreast of industry trends, licensing models, and regulatory obligations to ensure compliance.

• Facilitate training and knowledge-sharing sessions for IT teams and end-users.

• Partner with vendors and software publishers regarding licensing terms, contracts, and license optimization.

• Oversee solution performance, analyze metrics, and produce reports with actionable insights.

• Act as an ITAM subject matter expert, applying emerging technologies and innovations.

⛳️ Requirements

• Bachelor’s degree or equivalent professional experience and/or military service.

• A degree in Computer Science, Information Systems, or a related area is preferred.

• 5–8 years of demonstrated experience as an IT Solutions Architect concentrating on IT Asset Management.

• Proficient in implementing ServiceNow Software Asset Management (SAM) and Hardware Asset Management (HAM).

• Thorough understanding of ITAM principles, best practices, and industry standards.

• Strong grasp of software and hardware asset lifecycles, licensing models, and compliance requirements.

• Expertise in ServiceNow administration, configuration, and customization related to SAM and HAM modules.

• Experience in designing and executing end-to-end ITAM solutions, including integrations with other IT systems.

• Exceptional analytical and problem-solving capabilities.

• Strong communication and interpersonal skills.

• Proficient project management abilities.

• Self-driven and proactive, with a focus on continuous improvement in ITAM trends and technologies.

• ServiceNow HAM and SAM certifications are preferred, as well as ITIL certification.

• Must reside within the Continental United States.

🏝️ Benefits

• Flexible remote work arrangement.

• Travel requirement of up to 10%.

• Commitment to equal opportunity employment.

• Reasonable accommodations for individuals with disabilities.

• Priority referral for protected veterans.

• Opportunity to engage with AI-driven analytics, cloud solutions, cybersecurity, next-generation infrastructure, automation, security, networking, digital transformation, and cloud computing.

• Access to training and knowledge-sharing opportunities.