IT Services Intern

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist with the daily delivery of IT services, managing help desk tickets, troubleshooting, and resolving issues related to hardware, software, and networks.

• Recognize recurring technical problems, inefficiencies, and service gaps to enhance IT processes and improve user experience.

• Support device provisioning, software deployment, user account management, and the onboarding/offboarding process.

• Contribute to the creation of IT documentation, knowledge base articles, standard operating procedures, and internal service guides.

• Monitor and manage IT assets, inventory documentation, and service requests.

• Aid in maintaining a secure, scalable, and reliable technological environment that supports Amplify's educational products.

⛳️ Requirements

• Currently enrolled in an undergraduate degree program, with plans to return to school in Fall 2027.

• Available to work full-time from June 7, 2027, to August 13, 2027.

• Must have authorization to work in the United States.

• Required to reside in the U.S. for the duration of the internship.

• Strong skills in both written and verbal communication.

• Ability to synthesize information, identify key themes, and convey insights effectively.

• Knowledge and interest in the K–12 education technology sector.

• Familiarity with IT service management platforms such as ServiceNow, Jira Service Management, or Zendesk.

• Exposure to Windows, macOS, and Linux environments along with basic system configuration and administration skills.

• Background in IT support, help desk operations, or technical troubleshooting through coursework, personal projects, or previous experience.

• Interest in cloud services, cybersecurity, network administration, identity and access management, or IT operations.

• Exceptional interpersonal and collaboration skills, able to work with both technical and non-technical teams.

• Comfortable with Microsoft 365, Google Workspace, Active Directory, or similar enterprise productivity and directory platforms.

• A background check will be required if selected.

🏝️ Benefits

• Paid remote internship lasting 10 weeks.

• A 2-day in-person experience at Amplify HQ located in Brooklyn, NY.

• Product demonstrations, team-building activities, and engagement initiatives.

• Virtual speaker series featuring executives from Amplify.

• Dedicated mentorship throughout the internship.

• Direct exposure to IT service management tools, platforms, and best practices utilized in EdTech.

• Engagement in real-world IT challenges that support educators, students, and families.

• Collaboration opportunities with IT, Engineering, Security, and Operations teams.

• Contributions to initiatives aimed at improving infrastructure and services.

• Mentorship from industry professionals.

• Exposure to IT support, systems administration, cloud services, cybersecurity, and IT operations.

• Hands-on training in a dynamic, fast-paced environment.

• Opportunities to influence the reliability, security, and efficiency of infrastructure.