IT Operations Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take full ownership of IT support from start to finish, transforming recurring issues into long-term solutions and automated processes.

• Analyze and troubleshoot intricate cross-platform challenges across macOS, Windows, and Linux environments.

• Collaborate with HR and Security to streamline onboarding and offboarding procedures at scale.

• Manage MDM platforms, including BYOD, enhancing enrollment and compliance workflows.

• Oversee patch management by testing, validating, and securely deploying updates.

• Implement and secure endpoints and SaaS access within a Zero Trust framework.

• Develop and enhance automations for provisioning, access, inventory, and operational workflows.

• Handle device configuration, software deployment, hardware shipping/receiving, and IT asset management.

• Support change management and procurement processes, including cloud/IaC-related IT modifications.

• Educate staff on IT-related topics while refining systems, documentation, and procedures.

• Engage in weekend on-call duties and after-hours support as required.

• Report directly to the IT Operations Manager.

⛳️ Requirements

• Over 6 years of experience in IT operations or systems engineering.

• Demonstrated ability to develop solutions: reverse-engineering complex challenges, delivering lasting fixes, and continuously enhancing your domain.

• Proficient in macOS, Windows, and Linux, with a comprehensive understanding of device lifecycle management.

• Hands-on experience with at least two MDM solutions: Jamf, Kandji, Intune, or similar enterprise MDM platforms.

• Proven experience in patch management, including testing, validation, and controlled deployment.

• Familiarity with Google Workspace, 1Password, enterprise SaaS administration, EDR, and SSO/identity workflows.

• Knowledge of Zero Trust environments and fundamental networking principles.

• Experience in creating and enhancing automations using scripting, APIs, and workflow tools like n8n.

• Proficient in at least two programming or scripting languages.

• Practical experience with cloud platforms (GCP and/or AWS) and IaC tools such as Terraform.

• Must be available for coverage in the Eastern Time zone.

• Willingness to participate in a weekend on-call rotation.

• Fluent in English, both written and spoken.

• Strong analytical and teamwork skills.

🏝️ Benefits

• Competitive Salary & Stock Options

• Health Benefits

• New Hire Home-Office Setup: One-time USD $500

• Monthly Stipend: USD $150 per month via a Brex Card