IT Operations Lead – Security

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the employee device lifecycle, encompassing procurement, setup, onboarding, offboarding, inventory management, and retirement.

• Oversee Google Workspace administration along with other SaaS applications.

• Manage user accounts, permissions, and access control systems.

• Administer endpoints via MDM, including patching, encryption, and adherence to configuration standards.

• Provide prompt helpdesk support and create self-service documentation.

• Oversee IT vendors, manage licenses, and handle the IT budget.

• Assist in testing and evaluating technology services and applications.

• Facilitate process improvements and operational enhancements.

• Collaborate with the Director of Security and Compliance to maintain organized, audit-ready compliance documentation.

• Assist with cybersecurity audits and assessments.

• Work with system owners to mitigate vulnerabilities and compliance deficiencies.

• Maintain IT policies and procedures.

• Aid in security incident response by triaging alerts, escalating as necessary, and documenting results.

• Utilize AI tools and automation to enhance security monitoring, third-party risk management, and incident response.

⛳️ Requirements

• Strong alignment with DataKind's mission and values, with a proven commitment to educational equity and data-driven social impact.

• 5+ years of experience in IT operations or systems administration, including at least 2 years managing IT for an organization or office.

• Direct experience supporting a SOC 2 audit (or ISO 27001 or similar), covering evidence gathering and operating controls.

• Robust working knowledge of Windows, MacOS, identity and access management platforms, MDM, and SaaS administration.

• Ability to communicate clearly and patiently with non-technical colleagues.

• Sound judgment to prioritize urgent helpdesk requests against compliance deadlines.

• Experience in creating documentation and standard operating procedures.

• Must possess a U.S.-based permanent address.

• Currently authorized to work in the United States on a full-time basis indefinitely without requiring employer visa sponsorship.

🏝️ Benefits

• Shared time off.

• Organization-wide recharge days.

• Bi-weekly meeting-free days.

• Flexible PTO (with a minimum of 20 vacation days recommended annually).

• 100% employer-paid medical, vision, and dental benefits for employees.

• 72% employer-paid medical, vision, and dental benefits for dependents.

• Wellness reimbursement program.

• 12 weeks of paid parental leave.

• Annual professional development funding.

• Opportunities for mentorship and career advancement.

• 401(k) plan with a 5% employer matching contribution.

• Opportunities to gather in person for conferences, strategic planning, and the annual staff retreat.

• A diverse, equitable, and inclusive work environment.